Head Of Operational Excellence

Kanastra; São Paulo; Presencial; BRL 636.000 - 955.000; Tempo integral

Resumo da oferta

A clean energy company in São Paulo is seeking a Head of Charging Operations to lead the strategy for their battery-swapping network. This executive role involves overseeing operational efficiency, team leadership, and strategic partnerships to ensure 24/7 network reliability. The ideal candidate will have 8-12 years of experience in leading large teams and a strong background in process optimization. Bilingual in English and Portuguese is a must, with a commitment to sustainability and innovation.

Serviços

Competitive salary package

Equity package

Health Insurance

Qualificações

• 8-12 years of professional experience.
• Excellent knowledge of Brazil and Latin American business practices.
• Track record of building and leading large multidisciplinary teams.
• Proven expertise in process design and optimization.
• Fluent in English and Portuguese.

Responsabilidades

• Define end-to-end Charging Ops strategy.
• Own the budget and P&L.
• Recruit and lead high-performing teams.
• Ensure network uptime and reliability.

Conhecimentos

Leadership

Strategic vision

Team building

Analytical skills

Problem-solving

Communication

Negotiation

Formação académica

Bachelor's degree or higher

Descrição da oferta de emprego

Vammo is building an accessible, resilient, and scalable clean energy network for emerging megacities, starting in Latin America. By combining electric motorcycle subscriptions with a rapidly expanding battery swap infrastructure, we make clean transportation affordable and reliable for the millions who keep cities moving.

Founded in 2022 and headquartered in São Paulo, Vammo has raised $100M from top-tier investors across the globe. Our founders and team represent an incredibly diverse and international group that is built of former executives coming from Tesla, Uber, Rappi, iFood, Loggi, Niu, Jump and others. We are all deeply motivated by the mission to decarbonize Latin America while simultaneously reducing costs for one of the region’s most vulnerable populations.

The next wave of mobility innovation will come not from San Francisco, but from São Paulo. Our operations will soon expand from São Paulo to cities across Brazil, Mexico, and Colombia, proving that real climate impact and transformative business models can be built first where the need is greatest.

Head of Charging Operations

As the Head of Charging Operations, you will be the executive leader responsible for defining and executing the strategy for the reliability, efficiency, and scalability of Vammo's battery-swapping network which is the heart of our customer experience.

Reporting directly to the Founders, you will build and lead the organization that ensures not only the expansion of our charging network, but also its 24/7 operation. You will be the ultimate owner of this network efficiency and quality, managing the LiveOps, Field Operations, and Commercial Charging Teams, being responsible for preparing the area for 10x growth. This is a mission-critical leadership role that demands strategic vision, the ability to build high-performance teams, and a deep sense of ownership.

• Define the end-to-end Charging Ops strategy, including the detailed strategic plan and OKRs. Own the design of processes, systems, and team architecture required to scale the operation by 10x, improve efficiency, and increase customer satisfaction.
• Own the area's full budget and P&L, managing and optimizing costs to meet company goals.
• Define and monitor the area's core OKRs and KPIs.
• Recruit, develop, and lead high-performing teams across LiveOps, Field Operations, and Infrastructure. Define the area's vision and culture, focusing on urgency, accountability, and data-driven problem-solving.
• Serve as the ultimate owner of network uptime, reliability, and incident response, ensuring riders always have batteries available.
• Own the end-to-end energy strategy to reduce cost per kWh, including managing procurement, exploring free market (Mercado Livre) opportunities, and implementing efficiency initiatives.
• Lead the commercial and expansion strategy for the network, defining site selection criteria to secure prime locations and network balance, negotiating strategic partnerships, and overseeing installation/launch playbooks.
• Build proactive Customer Experience (CX) processes to communicate downtime and protect our NPS.
• Serve as the strategic voice of operations for the Product and Engineering teams, providing real-world feedback and guiding the hardware/software roadmap to improve operability.
• Act as the final escalation point for critical incidents, conduct post-mortems, and implement structural changes to prevent recurrence.

What We're Looking For

• 8-12 years professional experience
• Excellent knowledge of Brazil and Latin American business practices
• Track record scoping, building, training and leading large multidisciplinary teams
• Proven expertise in process design, optimization, and creating Standard Operating Procedures (SOPs) for large-scale operation
• An analytical and strategic mindset, with strong data-driven decision-making skills and experience defining OKRs
• Executive communication and influencing skills, capable of aligning tech, executive, and field teams.
• Excels in planning and executing initiatives of varying durations and scales while effectively managing stakeholders.
• Fosters collaborative and respectful work environments
• Technical Curiosity, a drive to understand how systems, hardware, and data truly work and how to optimize them.
• Experience in high-growth (hyper-growth) startups
• Experience managing 24/7 systems.
• Experience setting and leading priorities, objectives and strategic direction for entire orgs
• Experience in mobility, energy, logistics, IoT, or telecommunications is a plus.
• Fluent in English and Portuguese.
• Strong alignment with the company’s values
• A leadership role at fast-growing startup changing the face of mobility in Latin America, backed by some of the best venture capitalists in the world
• Working at a mission driven company - we are reducing carbon emissions across the world and putting more money into the pocket of disenfranchised populations
• Being surrounded by a talented and ambitious team that wants to build something big
• Freedom to take on as much responsibility as you dare, allowing you to develop quickly
• Competitive salary package
• Opportunity to own a piece of the company - equity package
• Health Insurance

Vammo is an Equal Opportunity / Affinitive Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Head of Rider Experience

Let’s talk about Keeta

Keeta is the international subsidiary of Meituan, one of the world’s largest tech and delivery ecosystems, with a bold mission: help people eat better and live better.

With that vision in mind, we’re expanding globally and getting ready to launch our app in Brazil and we’re looking for extraordinary people to join us on this journey of growth and innovation.

About the Role

The Head of Courier Experience will lead all initiatives related to equipment, benefits and the daily experience of riders in Brazil.

The role blends strategy and hands‑on execution as you will build the long-term structure while operating key processes directly.

What You’ll Do

• Lead procurement and negotiation with suppliers of all rider equipment
• Manage inventory accuracy, forecasting and multi-city distribution
• Develop benefit and loyalty initiatives to improve rider experience
• Implement seasonal or special equipment projects
• Collaborate with Operations, Marketing, Product, PR and CX teams

What We’re Looking For

• Strong experience in CX and engagement
• Excellent negotiation and vendor management skills
• Highly data-driven profile with strong analytical thinking; SQL skills are a significant plus
• Hands-on profile comfortable with fast-paced environments
• Availability to work on-site in São Paulo and advanced English preferred

Head of Product Design (UI/UX, AI-Forward) - Contractor Role

Downstream is transforming the construction industry by building a marketplace for equipment rentals, portable toilets, and roll-off dumpsters. We are scaling fast. Our vision: bring price transparency, automation, and intelligence into one of the most manual, underserved verticals in the economy.

We’re inspired by clean design and modern architecture—and we’re pushing forward with AI-native product thinking, not bolting it on later.

The Role

We’re hiring a Head of Product Design (UI/UX) who is obsessed with creating intuitive, elegant, and impactful user experiences. You’ve shipped something before—whether at a startup that scaled, a product that users loved, or a platform that redefined a workflow. You know the pain of turning complex problems into simple, usable solutions, and you want another shot at shaping an industry from 0 → 1.

At Downstream, you’ll work directly with our CEO, CTO, and Product team to:

• Define and own the design vision for our marketplace, supplier tools, and customer experience.
• Lead end-to-end design for web and mobile, including UX flows, UI systems, and visual identity.
• Architect AI-native product experiences that feel intuitive, not artificial—helping users trust automation and agents in critical workflows.
• Collaborate with engineers and product managers to ship fast: prototype, test, iterate, and refine.
• Build and scale our design system so we can move quickly without sacrificing quality.

Responsibilities

• Drive the product design strategy across customer, supplier, and internal platforms.
• Build and maintain UI/UX standards that reflect simplicity, trust, and efficiency.
• Design AI-native experiences—where agentic systems interact seamlessly with users, data, and decisions.
• Conduct user research and usability testing with construction industry stakeholders.
• Mentor and grow a design team as we scale.

What We’re Looking For

• Battle-tested designer: You’ve shipped real products (startup, marketplace, SaaS, or similar).
• AI-forward mindset: You don’t just add AI—design around it, making it feel natural and empowering.
• Builder’s DNA: Comfortable with ambiguity, speed, and iteration. You’ve felt the pain of building in the real world and still want more.
• Technical & design skills:
• UI/UX design (Figma, Sketch, or equivalent)
• Strong UX research and prototyping chops
• Design systems and component libraries
• Understanding of modern frontend frameworks (bonus: Flutter, React)
• Experience designing for AI interactions (chat, agents, workflows)
• Startup mentality: Hands‑on, resourceful, willing to go beyond your job title.
• Industry experience: Construction tech or marketplaces a huge plus—someone who can empathize with our users.

Nice-to-Haves

• Experience in marketplaces, logistics, SaaS, or fintech.
• Familiarity with B2B workflows and procurement tools.
• Contributions to open-source design systems or AI products.

Why Downstream

• Early-stage, high-growth startup with real traction.
• Work with a small, sharp, and ambitious product + engineering team.
• Opportunity to shape AI-native product experiences in an industry that hasn’t seen this level of innovation before.
• Competitive salary + equity