Head of Customer Success Management, Signature

Remote Jobs; Brasil; Teletrabalho; BRL 1.076.000 - 1.417.000; Tempo integral

Resumo da oferta

A leading technology company is seeking a Customer Success Leader to build and manage a high-performing team. You will drive operational metrics and collaborate with sales for customer retention. Ideal candidates have over 7 years in SaaS leadership and proven relationship management skills. Enjoy a flexible work environment and excellent benefits while leading a pivotal team focused on innovation.

Serviços

Comprehensive benefits package

Flexible work environment

Career advancement opportunities

Qualificações

• 7+ years in people leadership within a multi-layered B2B SaaS organization.
• 5+ years of experience in management or digital transformation.
• Proven success in building relationships with key clients.

Responsabilidades

• Build, lead, and inspire a team of Customer Success Managers.
• Develop operational metrics to drive accountability.
• Collaborate with Sales on retention strategies.

Conhecimentos

People leadership

Project delivery

Relationship management

Operational strategy

Executive presence

Descrição da oferta de emprego

Employer Industry

Software Development and SaaS

Why consider this job opportunity

• Salary up to $263,200, based on geographic pay zones
• Opportunity for career advancement and growth within a rapidly expanding company
• Flexible work environment with options for remote work
• Comprehensive benefits package, including health and wellbeing resources and paid volunteer days
• Chance to lead and inspire a high‑performing team in a pivotal role within the organization
• Be part of a company focused on innovation in SaaS and customer success

What to Expect (Job Responsibilities)

• Build, lead, and inspire a team of high‑performing Customer Success Managers (CSMs)
• Develop and manage operational metrics to drive outcomes and accountability
• Collaborate with Sales counterparts to design retention and growth strategies for high‑value customers
• Strengthen relationships with executives at key customer organizations and provide escalation support as needed
• Contribute as a member of the CSM Leadership team to deliver a world‑class Customer Success Management organization

What is Required (Qualifications)

• 7+ years in people leadership within a multi‑layered, distributed, and high‑growth B2B SaaS organization
• 5+ years of experience delivering complex projects in management, strategy, digital transformation, or technology implementation
• Proven success in building outcome‑driven relationships with key clients and collaborating with cross‑functional teams
• Comfortable driving daily operations while also developing long‑term strategic vision
• Exceptional executive presence and ability to engage with executives at all levels

How to Stand Out (Preferred Qualifications)

• Experience in managing customer success for enterprise‑level clients
• Familiarity with SaaS products and their implementation in large organizations
• Strong analytical skills to inform strategic decisions based on market trends
• Proven ability to attract and nurture top talent within a competitive landscape
• Experience with AI and technology innovations in customer success

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