Head of Customer Success

Remote Jobs; Brasil; Teletrabalho; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A leading tech company in Brazil is seeking a Customer Success Manager to define and execute the US customer success strategy. You will lead a team, establish scalable processes, and engage with key stakeholders. The ideal candidate has over 5 years in customer-facing roles, with strong leadership and communication skills. This role offers significant opportunities for career advancement in a dynamic and sustainability-focused environment.

Qualificações

• Minimum 5 years in Customer Success or a similar role, with at least 2 years in leadership.
• Proven success in owning regional customer success strategy in a B2B SaaS environment.
• Excellent communication skills to engage with internal leaders and clients.

Responsabilidades

• Define and execute the US customer success strategy focusing on onboarding and growth.
• Lead and scale a team of Customer Success Managers.
• Establish scalable processes and playbooks for market growth.

Conhecimentos

Leadership

Customer Success Strategy

Communication

Strategic Thinking

Descrição da oferta de emprego

Why consider this job opportunity

• Opportunity to lead and shape the Customer Success strategy for a rapidly growing tech company
• Chance to work in a dynamic B2B SaaS environment with a focus on sustainability in the food industry
• Collaborate with cross‑functional teams to drive customer outcomes and strategic initiatives
• Supportive culture that values continuous improvement and team collaboration
• Opportunity for career advancement in a scaling company with a strong mission

What to Expect (Job Responsibilities)

• Define and execute the US customer success strategy, focusing on onboarding, adoption, retention, and growth
• Lead and scale a team of Customer Success Managers, overseeing hiring and performance management
• Establish scalable customer success processes and playbooks to support market growth
• Act as an executive sponsor for strategic distributor accounts, ensuring high‑impact value delivery
• Create performance dashboards and conduct business reviews to monitor success metrics

What is Required (Qualifications)

• Minimum of 5 years in Customer Success, Account Management, or a similar customer‑facing role, with at least 2 years in a leadership position
• Proven success in owning regional customer success strategy within a dynamic B2B SaaS or tech environment
• Strong strategic thinking capabilities combined with effective execution skills
• Excellent communication skills for engaging with internal leaders and senior client executives
• Ability to thrive in ambiguous, fast‑scaling environments with a team‑first mentality

How to Stand Out (Preferred Qualifications)

• Experience in the food technology sector or sustainability‑focused organizations
• Demonstrated ability to develop capability frameworks and career paths for team members
• Familiarity with data‑driven customer insights to influence product strategy
• Previous experience in performance management and organizational design
• Knowledge of customer success metrics and best practices

#FoodTechnology #CustomerSuccess #SaaS #Sustainability #CareerGrowth

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