GoHigh Level Specialist

Fabri Holdings; Alvorada; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A technology solutions company is looking for a GoHigh Level Specialist to optimize and manage their CRM systems and automation processes. This pivotal role requires advanced skills with GoHigh Level CRM and the ability to troubleshoot technical issues. The ideal candidate will enhance internal collaboration across departments to ensure seamless operations. The position will significantly support the company's growth by turning technology into a reliable tool for client engagement and sales success.

Qualificações

• Advanced experience using GoHigh Level CRM essential for managing workflows and automation.
• Fluent English required to communicate with diverse teams and stakeholders.
• Strong understanding of automation logic needed for complexity in technical setups.

Responsabilidades

• Manage and optimize CRM and automation ecosystems for internal processes.
• Build, maintain, and troubleshoot workflows and automations critically.
• Implement technical setups for new client portals ensuring reliability.

Conhecimentos

Advanced experience with GoHighLevel CRM

Advanced English

Strong understanding of automation logic and workflows

Experience with CRM architecture, pipelines, and data structure

Ability to troubleshoot technical issues independently

Strong documentation and organizational skills

Ability to communicate technical concepts to non-technical teams

Descrição da oferta de emprego

GoHigh Level Specialist Company : OutfitMD

Department : Operations / Technology

Reports To : CEO & Leadership Team

Role Overview

The GoHigh Level Specialist is responsible for owning, managing, and optimizing the entire backend technology and automation infrastructure for OutfitMD. This role serves as the internal technical authority for CRM systems, workflows, automations, integrations, and platform performance.

This position ensures OutfitMD has full internal control, visibility, and scalability of its systems. The role is highly technical, execution-focused, and critical to the company's ability to scale efficiently By maintaining strong internal ownership of platform logic and automation, this role enables seamless operations across Sales, Implementation, Client Success, and Marketing ensuring systems evolve alongside the business and can reliably support increased volume, complexity, and long‑term expansion.

Primary Objectives

• Own and manage OutfitMD's CRM and automation ecosystem
• Build, maintain, and optimize GHL workflows and automations
• Ensure system stability, scalability, and performance
• Support Implementation, Client Success, and Sales through reliable systems

Core Responsibilities

CRM & Automation Ownership

• Serve as the primary internal expert for GoHighLevel
• Build and maintain workflows, automations, triggers, and pipelines
• Configure forms, calendars, intake processes, and communication logic
• Manage integrations with third‑party tools (SMS, email, payment processors, etc.)
• Maintain clean data structures, tagging, and segmentation

Implementation & Technical Support

• Support Implementation Support Specialists with backend builds
• Execute technical setup for new client portals
• Troubleshoot automation failures, bugs, and system issues
• Test and QA systems before client launch

System Optimization & Scaling

• Identify inefficiencies, redundancies, and automation gaps
• Optimize workflows for speed, accuracy, and scalability
• Prepare systems to support increased client volume
• Document technical SOPs and system logic

Security, Compliance & Reliability

• Ensure systems follow best practices for data handling and access control
• Manage user permissions and access levels
• Monitor system uptime and automation health

Internal Collaboration

• Work closely with Sales, Implementation, Client Success, and Marketing
• Translate business needs into technical solutions
• Provide leadership with technical insight and recommendations

Key Performance Indicators (KPIs)

• Automation reliability and uptime
• Reduction in system errors or failures
• Time to resolve technical issues
• Successful internalization of GHL management
• System scalability and performance metrics

Required Skills & Qualifications

• Advanced experience with GoHighLevel CRM
• Advanced English
• Strong understanding of automation logic and workflows
• Experience with CRM architecture, pipelines, and data structure
• Ability to troubleshoot technical issues independently
• Strong documentation and organizational skills
• Ability to communicate technical concepts to non‑technical teams

Preferred

• Experience replacing or auditing third‑party CRM vendors
• Background in SaaS, automation, or technical operations
• Familiarity with HIPAA‑aware systems (non‑clinical)

Why this role matters at outfitmd

The GoHighLevel Specialist ensures our marketing and sales systems run efficiently and produce measurable results. This role is responsible for setting up and optimizing automations, funnels, and CRM workflows so every lead is properly captured, followed up with, and moved through the sales process without manual effort.

By translating business goals into scalable systems, the GoHighLevel Specialist reduces lead loss, improves conversion rates, and supports sustainable growth. This role turns GoHighLevel into a reliable, revenue‑driving platform rather than just another software tool.