Global IT Support Specialist

Playtech; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company in São Paulo is seeking an IT Support Specialist to provide tier 1-2 support. You will assist with installation and maintenance of devices, troubleshoot network issues, and contribute to documentation. The ideal candidate will have 2-3 years of experience with Windows systems and a strong understanding of network elements. This position is full-time and on-site, offering a dynamic work environment without remote options.

Serviços

Work-life balance and flexibility

Engaging company events

Qualificações

• 2-3 years experience in IT support.
• Ability to troubleshoot network issues.
• Experience with both Windows and MacOS.

Responsabilidades

• Provide tier 1-2 support for end users.
• Work with service desk ticketing system.
• Track and manage IT assets inventory.

Conhecimentos

Knowledge of Windows 11

Understanding of Windows based client environments

Computer Hardware and Maintenance

TCP / IP Network elements and services

Documentation and monitoring

Ferramentas

Active Directory

SCCM

JAMF

Office365

Azure

Descrição da oferta de emprego

Your influential mission. You will...

• Be part of global IT team and participate in company wide projects.
• Provide tier 1-2 support for end users on local and remote sites.
• Work with service desk ticketing system.
• Track and Keep IT assets inventory up-to-date.
• Be responsible for installation administration maintenance and troubleshooting of windows / mac and mobile devices.
• Troubleshoot network issues.
• Contribute to corporate IT wiki portal
• Work in scheduled shifts Weekends

Qualifications :

• Have excellent knowledge of Windows 11 and at least 2-3 years experience
• Understand Windows based client environments (Active Directory GPOs SCCM / MDT installations Windows update etc.)
• Know in practice what is Computer Hardware and Maintenance
• Understand TCP / IP Network elements and services Wireless and VPN environments
• Contribute to Documentation KB manuals monitoring

You’ll get extra points for …

• Knowledge of MacOS operating systems and JAMF management
• Knowledge and experience in cloud solutions (Office365 Azure)

Thrive in a culture that values …

• Professional challenges
• Initiative‑taking and confident approach at the workplace
• Active lifestyle and mental well‑being
• Work‑life balance flexibility and hybrid work
• Fun and engaging company events

GLOBAL IT TEAM :

Are you ready to collaborate with talented professionals from New York to Manila Our dynamic team spans the globe working together across Infra Networking Security and HR.

Challenge Yourself :

Continuously test and expand your skills in a supportive environment.

Grow Your Knowledge :

Immerse yourself in the workings of a global enterprise.

Make an Impact :

Your contributions are valued and essential to our success.

Be a part of something bigger. You matter here!

Remote Work: No

Employment Type: Full-time

Vacancy: 1