Global Distribution Programs Quality Manager

Johnson & Johnson Co.; São Paulo; On-site; BRL 250,000 - 400,000; Full time

Job summary

Johnson & Johnson in São Paulo region seeks a Global Distribution Programs Quality Manager to lead quality programs across transportation, distribution, and supplier quality. The role translates QA strategies into actionable objectives, coordinates cross-functional teams, and ensures compliance with health authority standards and enterprise quality systems.

The position involves governance, risk assessment, and continuous improvement to support global business priorities in a complex logistics

Responsibilities

• Global Q&C programs: govern transportation, distribution, and supply-chain quality initiatives aligned with strategy and objectives.
• Develop program plans, roadmaps, governance routines, metrics, and resource needs with improvement actions.
• Prioritize initiatives by risk, value, alignment, and complexity; prepare governance recommendations.
• Monitor performance via scorecards, reviews, forums; report progress, risks, and decisions.
• Support strategy with insights, risk trends, and implementation recommendations.
• Transportation & Distribution Quality: provide SME guidance and oversee lane qualification and cold-chain requirements.
• Coordinate transportation risk assessments across products, markets, and providers; implement controls.
• Lead investigations of quality events, actions, and communications.
• Supplier Quality & Purchasing: oversee supplier quality, purchasing controls, audits, and CAPA.
• Monitor supplier metrics and drive performance reviews and improvement plans.

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Quality Assurance

Job Category:

Professional

All Job Posting Locations:

São José dos Campos, São Paulo, Brazil, São Paulo, Brazil

Job Description:

Overall purpose of job:

The Global Distribution Programs Quality Manager manages the implementation, governance, operational performance, and continuous improvement of assigned global transportation quality, supplier quality, and distribution quality programs. The role translates established Q&C strategies, standards, and business priorities into program objectives, implementation plans, governance routines, performance measures, and improvement actions. The incumbent coordinates cross-functional and regional resources, monitors program risks and performance, escalates significant issues, and supports consistent execution of applicable health authority regulations, Good Distribution Practices, J&J Quality Standards, and enterprise quality-system requirements. The role partners across Q&C, Supply Chain, Transportation, Commercial Quality, Regulatory, Procurement, Technology, suppliers, and logistics service providers to resolve complex quality issues, improve processes, and support global business priorities.

Essential duties and responsibilities:

Global Program Governance & Execution

• Manage assigned global Q&C transportation, distribution, technology-implementation, and supply-chain quality programs within established strategies, governance frameworks, annual objectives, and business priorities.
• Develop and maintain program plans, implementation roadmaps, governance routines, performance measures, resource requirements, and improvement actions for assigned programs.
• Coordinate evaluation and prioritization of initiatives based on compliance risk, business value, customer impact, strategic alignment, implementation complexity, resource requirements, and expected benefits; prepare recommendations for governance approval.
• Monitor program and quality-system performance through scorecards, management reviews, governance forums, and stakeholder feedback; communicate progress, risks, dependencies, opportunities, resource needs, and decisions required.
• Support strategy and portfolio-planning processes by providing program insights, risk assessments, performance trends, resource estimates, and implementation recommendations.

Transportation & Distribution Quality

• Serve as a global Quality subject-matter resource for transportation and distribution, providing technical guidance and program oversight for logistics operations, transportation strategies, network changes, sourcing activities, new capabilities, technology deployments, and operational improvements.
• Lead the development, implementation, harmonization, and maintenance of global Quality requirements for transportation-lane qualification, route and mode verification, transport qualification, controlled ambient and cold-chain logistics, and distribution network changes, subject to applicable governance and approval requirements.
• Coordinate transportation and distribution risk assessments across products, markets, modes, lanes, suppliers, and logistics service providers, ensuring appropriate controls, actions, monitoring, and escalation.
• Oversee investigation, product-impact assessment, escalation, remediation, communication, and trending of significant transportation complaints, product damages, delivery issues, and related quality events.

Supplier Quality & Purchasing Controls

• Manage global Quality oversight activities for transportation carriers, logistics service providers, freight forwarders, and assigned distribution partners, ensuring consistent application of supplier qualification, quality agreements, purchasing controls, change notification, audits, investigations, CAPA, escalation, and disengagement requirements.
• Monitor supplier performance through approved quality, compliance, service, audit, complaint, risk, and CAPA metrics; coordinate business reviews, performance-recovery plans, escalations, and continuous-improvement actions.
• Partner with Global Supplier Quality, Procurement, Transportation, Commercial Quality, and Enterpri