Global Customer Support Specialist

Bebeecustomersupport; Manaus; Híbrido; BRL 216.000 - 326.000; Tempo integral

Resumo da oferta

A customer support firm is seeking a Customer Support Specialist to provide frontline support while relocating to Southeast Asia. The role requires over 2 years of customer service experience, preferably in fintech or cryptocurrency. Candidates must be fluent in English and have excellent communication skills. The company offers visa assistance, relocation support, and a competitive compensation package, along with opportunities for career development in a dynamic environment.

Serviços

Competitive compensation package

Relocation support

Career development opportunities

Qualificações

• Over 2 years of experience in customer service, preferably in fintech or cryptocurrency.
• Experience working in international settings and teams.
• Excellent communication skills with a strong focus on clients.

Responsabilidades

• Provide frontline support to clients via various channels.
• Answer queries and resolve client issues related to products.
• Address customer feedback and complaints in a professional manner.

Conhecimentos

Client communication

Problem-solving

Analytical skills

Fluency in English

Proficiency in Portuguese

Formação académica

Bachelor's degree or equivalent experience

Descrição da oferta de emprego

Work as a customer support specialist and relocate to Southeast Asia with our company.

The role requires relocation, but we will provide visa assistance and relocation support.

Key responsibilities

• Provide frontline support to clients via various channels.
• Answer queries and resolve client issues related to products, platforms, and promotions.
• Address customer feedback and complaints in a professional manner.
• Record and update customer data and other relevant information when necessary.

Requirements for the position

• Bachelor's degree or equivalent experience.
• Over 2 years of experience in customer service, preferably in fintech or cryptocurrency.
• Mandatory rotation shift schedule with night shifts after relocation.
• Experience working in international settings and teams.
• Fluency in English is mandatory, and proficiency in Portuguese is desired.
• Excellent communication skills with a strong focus on clients.
• A logical and analytical approach to problem-solving.
• Knowledge of trading is an asset but not essential.

We offer a competitive compensation package, remote work during relocation, local benefits, relocation support, and career development opportunities in a fast-paced industry.