German-Speaking Freelance Customer Support – E-Bike Specialist (Remote Worldwide)

Workster; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A recruiting agency is seeking a German-speaking Freelance Customer Support Specialist to join a rapidly growing e-mobility company. This fully remote role involves assisting customers with inquiries about e-bikes, offering product recommendations, and handling after-sales issues. Ideal candidates are fluent in German and have previous customer support experience, alongside a positive, customer-centric attitude. Flexible working hours and a competitive hourly rate of €13.5–15.5 are offered.

Serviços

Flexible working hours

Fully remote work from anywhere

Competitive freelance compensation

Supportive multicultural team

Qualificações

• Ability to work as a registered freelancer or company (B2B setup).
• Previous experience in customer support or client-facing roles.
• Positive and customer-focused mindset.

Responsabilidades

• Respond to customer inquiries via email, chat, and phone calls.
• Assist customers in selecting the right e-bike.
• Provide updates on deliveries and resolve after-sales issues.

Conhecimentos

Customer support experience

Fluent German

Strong English communication skills

Independent problem solver

Interest in tech and e-mobility

Descrição da oferta de emprego

Workster is partnering with a rapidly growing European e‑mobility company that makes high‑quality e‑bikes accessible across the DACH region. To support their expanding customer base, we are looking for a

German‑speaking Freelance Customer Support Specialist

Who can work remotely from anywhere in the World.

This role is ideal for independent professionals who are passionate about customer experience, sustainability, and modern mobility solutions. As a key point of contact, you will support users throughout their entire journey — from choosing the right e‑bike to ensuring a smooth after‑sales experience.

Your Role

Respond to customer inquiries via email, chat, and occasional phone calls.

Assist customers in selecting the right e‑bike based on needs, preferences, and budget.

Provide accurate product details and personalised recommendations.

Give updates on deliveries and handle after‑sales issues (warranty, missing parts, adjustments).

Escalate and resolve complex cases in coordination with internal departments.

Suggest improvements to processes, FAQs, and customer success tools.

Maintain high‑quality communication and efficient handling of all requests.

Your Qualifications

Ability to invoice as a registered freelancer or company (B2B setup required).

Native or fluent German + strong B2 English.

Previous customer support or client‑facing experience.

Independent, well‑organised, and proactive problem solver.

Comfortable working remotely and managing your own schedule.

Positive, customer‑focused mindset with strong communication skills.

Interest in tech and e‑mobility is an advantage.

Flexible availability within 12:00–00:00 CET (shifts to be defined).

The Offer

Fully remote work from anywhere within Europe.

Flexible working hours with autonomy over your schedule.

Work with a multicultural, mission‑driven, and innovative team.

Training and ongoing product support provided.

Competitive freelance compensation

13.5–15.5 € per hour, with the first 2 weeks at 50% for onboarding.

Start date

5th January or 2nd February.

Shift details and final working hours

TBD.

Benefits

Competitive base rate

Remote work across the World.

Supportive multicultural team

Dynamic and sustainable industry

Recruitment process

Phone interview with Workster recruiter

Online language test (German + English if needed)

HR interview

Final interview with the Hiring Manager

Apply now!

Send your CV in English to:

[e-mail]