German-Speaking Freelance Customer Support – E-Bike Specialist (Remote Worldwide)

Workster; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A growing e-mobility company is seeking a German-speaking Freelance Customer Support Specialist who can work remotely. This role supports users in all stages from selecting their e-bike to after-sales care. Ideal candidates will have strong communication skills in both German and English, with previous customer support experience. Competitive compensation is offered at €13.5–15.5 per hour with flexible working hours. Join a multicultural and innovative team making e-mobility solutions accessible.

Serviços

Flexible working hours

Fully remote work

Training and product support

Work with a multicultural team

Qualificações

• Ability to invoice as a registered freelancer or company (B2B setup required).
• Native or fluent in German with strong B2 English.
• Previous customer support or client-facing experience.
• Independent, well-organised, proactive in problem solving.
• Comfortable with remote work and self-management.

Responsabilidades

• Respond to customer inquiries via email, chat, and phone.
• Assist customers in selecting the right e-bike.
• Provide product details and personalised recommendations.
• Handle after-sales issues like warranty and missing parts.
• Escalate complex cases with internal departments.
• Suggest process improvements and maintain communication.

Conhecimentos

German

English (B2)

Customer support experience

Proactive problem solver

Communication skills

Tech interest

Descrição da oferta de emprego

Workster is partnering with a rapidly growing European e-mobility company that makes high-quality e-bikes accessible across the DACH region. To support their expanding customer base, we are looking for a German-speaking Freelance Customer Support Specialist who can work remotely from anywhere in the World.

This role is ideal for independent professionals who are passionate about customer experience, sustainability, and modern mobility solutions. As a key point of contact, you will support users throughout their entire journey — from choosing the right e-bike to ensuring a smooth after-sales experience.

Your Role

• Respond to customer inquiries via email, chat, and occasional phone calls.
• Assist customers in selecting the right e-bike based on needs, preferences, and budget.
• Provide accurate product details and personalised recommendations.
• Give updates on deliveries and handle after-sales issues (warranty, missing parts, adjustments).
• Escalate and resolve complex cases in coordination with internal departments.
• Suggest improvements to processes, FAQs, and customer success tools.
• Maintain high-quality communication and efficient handling of all requests.

Your Qualifications

• Ability to invoice as a registered freelancer or company (B2B setup required).
• Native or fluent German + strong B2 English.
• Previous customer support or client-facing experience.
• Independent, well‑organised, and proactive problem solver.
• Comfortable working remotely and managing your own schedule.
• Positive, customer‑focused mindset with strong communication skills.
• Interest in tech and e‑mobility is an advantage.
• Flexible availability within 12:00–00:00 CET (shifts to be defined).

The Offer

• Fully remote work from anywhere within Europe.
• Flexible working hours with autonomy over your schedule.
• Work with a multicultural, mission-driven, and innovative team.
• Training and ongoing product support provided.
• Competitive freelance compensation: 13.5–15.5 € per hour , with the first 2 weeks at 50% for onboarding.
• Start date: 5th January or 2nd February.
• Shift details and final working hours: TBD .
• Competitive base rate
• Remote work across the World.
• Supportive multicultural team
• Dynamic and sustainable industry

Recruitment process:

• Phone interview with Workster recruiter
• Online language test (German + English if needed)
• HR interview
• Final interview with the Hiring Manager

Apply now!