Gerente Gestão Pedidos

Metso; Sorocaba; Presencial; BRL 200 000 - 320 000; Tempo integral

Resumo da oferta

Metso is seeking a Manager, Backlog and Exception Management Brazil to join our BEM Services Supply Chain (SVS SC) organization in SAM. You will lead the aftermarket supply chain agenda in Brazil, ensuring operational continuity, strategic alignment, and effective representation of the SVS SC within the market.

You will report to the Director, Backlog and Exception Management SAM and manage a Brazil-based team while driving NSA, OTD, and customer experience targets.

Qualificações

• Must have experience leading Supply Chain, Operations, Customer Service, or Backlog Management teams.
• Strong understanding of End-to-End Supply Chain processes including planning, procurement, logistics, inventory, and customer fulfillment.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Lead end-to-end Backlog & Exception Management for Brazil aftermarket business.
• Ensure operational continuity and customer satisfaction by managing supply risks, escalations and recovery plans.
• Drive alignment between Brazil aftermarket Supply Chain strategy and SVS SC vision and operating model.
• Represent SVS Supply Chain in Brazil executive forums with visibility of performance and decisions.
• Own Supply Chain performance and governance for Brazil and deliver against KPIs and targets.
• Lead transformation initiatives and ensure successful implementation of the SVS SC operating model.
• Develop the BEM Brazil organization and foster a high-performance culture.
• Act as escalation point for cross-functional customer and business issues.

Conhecimentos

Leadership

Cross-functional collaboration

KPIs & governance

Stakeholder management

Formação académica

Bachelor's degree in Supply Chain/Engineering/Business/Logistics

Descrição da oferta de emprego

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 09/13/2026

Introduction

We are looking for a Manager, Backlog and Exception Management Brazil to join our BEM Services Supply Chain (SVS SC) organization in SAM. In this role, you will lead the aftermarket supply chain agenda in Brazil, ensuring operational continuity, strategic alignment, and effective representation of the SVS SC organization within the market area. You will play a critical role in driving customer satisfaction, operational excellence, while supporting business growth and transformation initiatives.

You will report to the Director, Backlog and Exception Management SAM.

This role is based in Brazil, and requires approximately 20% of travel both domestical and internationally.

Team you will belong to

You will lead a team of talented metsonites and professionals focused on driving End-to-End supply chain performance and customer excellence. Our team plays a key role in the Metso Services Supply Chain strategy for the SAM MA, contributing to SVS business growth through the achievement of Net Sales Assurance (NSA), On Time Delivery (OTD), and customer experience targets, with a shared focus on driving high performance through the supply chain organization.

We collaborate closely with the SAM MA, Sales and Customer Service teams across the region, SVS SC organization in SAM and global stakeholders. Our team is based in Brazil, and our ways of working emphasize the values of Metso, open and honest communication, getting things done – together, continuous learning and accountability.

What You’ll Do

• Lead end-to-end Backlog & Exception Management (BEM) for the Brazil aftermarket business, ensuring timely resolution of critical supply and customer issues.
• Ensure operational continuity and customer satisfaction by proactively managing supply risks, escalations, business priorities, and recovery plans.
• Drive alignment between the Brazil aftermarket Supply Chain strategy and the broader SVS Supply Chain vision, priorities, and operating model.
• Represent SVS Supply Chain in Brazil executive forums, providing visibility of performance, risks, priorities, and required business decisions.
• Own Supply Chain performance and governance for Brazil, delivering against agreed KPIs and targets while driving sustainable improvements in backlog management, service levels, delivery performance, inventory management, NSA, and OTD.
• Lead Supply Chain transition and transformation initiatives, ensuring business continuity and successful implementation of the SVS SC operating model.
• Lead and develop the BEM Brazil organization, strengthening capabilities, accountability, collaboration, and a high-performance culture.
• Act as the primary escalation point for critical customer and business issues requiring cross-functional coordination and executive visibility.

What You’ll Bring

• Bachelor's degree in Supply Chain Management, Engineering, Business Administration, Logistics, or a related field.
• Proven experience leading Supply Chain, Operations, Customer Service, or Backlog Management teams.
• Strong understanding of End-to-End Supply Chain processes, including planning, procurement, logistics, inventory management, and customer fulfillment.
• Demonstrated ability to lead cross-functional teams and influence stakeholders across multiple organizational levels.
• Experience managing business performance through KPIs and governance routines.
• Excellent communication and stakeholder management skills.
• Experience leading transformation, change management, or digitalization initiatives.
• Fluency in Portuguese and English; Spanish is considered an advantage.
• Experience in mining, heavy industry, manufacturing, or aftermarket business environments is considered an advantage.

What Success Means In This Role

• Delivering sustainable improvements in OTD and NSA performance.
• Ensuring effective management of critical backlog and customer escalations.
• Building a high-performing and engaged BEM team.
• Driving alignment between local business priorities and the global SVS Supply Chain strategy.
• Leading transformation initiatives while maintaining operational continuity.

What's In It For You

At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You’ll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Safe work environment – For Metso, safety is a fundamental value. Our goal is to demonstrate leadership and vision in promoting a safety culture.
• Compensation and rewards - Remuneration and benefits structure aligned with market practices, offering an attractive package through a balanced composition that contains fixed and variable remuneration, in addition to health care, dental plan, life insurance, private pension, food ticket, among others, according to current policies.
• Flexibility – We defend personal interactions and face-to-face collaboration associated with an open and flexible work environment, valuing the balance between personal and professional life.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - We encourage ongoing dialogues, feedback sessions, internal mobility opportunities, mentoring programs, training and development, among other ambitious projects and global opportunities.
• Interaction without borders – Take advantage of our network of colleagues around the world to exchange experiences and knowledge. We carry out the work together, through open and honest communication.

For additional information, please contact the HR – Resourcing team.

We recognize that highly capable candidates may hesitate to apply unless they meet every listed requirement. If this role excites you, we encourage you to apply even if your experience does not align perfectly with every qualification.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com