Gerente Desenvolvimento Negócios

Metso Outotec; Sorocaba; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading sustainable technology company is seeking a Manager, Services to enhance customer value and service performance in the SAM region. This role entails managing service agreements, driving process harmonization, and collaborating with cross-functional teams. Ideal candidates will have a Bachelor's degree and experience in service operations, strong analytical skills, and proficiency in English and Spanish. The position offers a competitive compensation package and promotes a flexible work culture.

Serviços

Health care

Dental plan

Life insurance

Private pension

Food ticket

Qualificações

• Experience in aftermarket, service operations strategy, or industrial B2B environments.
• Solid understanding of service business models and governance.
• Ability to influence stakeholders without direct authority.

Responsabilidades

• Manage and expand the service agreement base.
• Provide standards and governance for processes.
• Drive service process harmonization across SAM.
• Monitor service KPIs to guide improvement.

Conhecimentos

Analytical mindset

Commercial acumen

Communication skills

Stakeholder influence

Cross-functional teamwork

SAP knowledge

Proficiency in English

Proficiency in Spanish

Formação académica

Bachelor's degree in Engineering, Business Administration, or related fields

Descrição da oferta de emprego

Introduction

We are seeking a Manager, Services to strengthen our Day-to-Day team in the Regional Hub – Pumps BL (SAM), leading initiatives that enhance service performance, customer value, and aftermarket growth. You will coordinate and support service-related strategies across the SAM region, ensuring governance, standardization, capability development, and sustainable business results. Your contribution will be essential to protect the installed base, increase recurring revenue, and elevate the customer experience.

In this position, you will report to the SAM Aftermarket Regional Head – Pumps BL. This position is based in the SAM Region (Brazil, Chile and Peru) and involves up to 40% travel (national/international).

Team you belong to

You will join a team of aftermarket and service specialists dedicated to enabling Market Areas with frameworks, tools, governance, and strategic direction. We focus on service process harmonization, LCS/MOI governance, capability development, installed base protection, and aftermarket growth.

You will collaborate with Market Areas, Product Management, Technical Support & Warranty, Commercial Excellence, D2D teams, and Global Inventory Planning.

Our culture

• Customer in center
• High ambition – always
• Getting it done – together
• Open and honest

What you’ll do

• Manage and expand the service agreement base to secure installed base and recurring revenue.
• Provide standards, governance, and tools for I&C, maintenance, inspections, and warranty processes (no execution).
• Drive service process harmonization and documentation standardization across SAM.
• Support Market Areas in developing and expanding LCS/MOI contract opportunities.
• Review the MALP with Market Areas and approve/decline strategic discounts.
• Lead service initiatives focusing on sustainable long-term growth.
• Monitor service KPIs and guide Market Areas in improvement plans.
• Work with Global Inventory Planning to define stocking policy and regional performance targets.

Who you are

• Bachelor’s degree in Engineering, Business Administration, Operations Management, Supply Chain, or other relevant fields.
• Experience in aftermarket, service operations strategy, or industrial B2B environments.
• Solid understanding of service business models, contracts, LCS/MOI, maintenance structures, and warranty governance.
• Strong analytical, commercial, and profitability mindset.
• Ability to influence stakeholders without direct authority.
• Experience working with cross-functional regional teams.
• Clear and persuasive communication skills.
• SAP knowledge preferred.
• Strategic, organized, and execution-driven profile.
• Proficiency in English and Spanish language skills.

What's in it for you

An inspiring purpose

Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.

Safe work environment

For Metso, safety is a fundamental value. Our goal is to demonstrate leadership and vision in promoting a safety culture.

Compensation and rewards

Remuneration and benefits structure aligned with market practices, offering an attractive package through a balanced composition that contains fixed and variable remuneration, in addition to health care, dental plan, life insurance, private pension, food ticket, among others, according to current policies.

Flexibility

We defend personal interactions and face-to-face collaboration associated with an open and flexible work environment, valuing the balance between personal and professional life.

A thriving culture

We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Extensive learning opportunities

We encourage ongoing dialogues, feedback sessions, internal mobility opportunities, mentoring programs, training and development, among other ambitious projects and global opportunities.

Interaction without borders

Take advantage of our network of colleagues around the world to exchange experiences and knowledge. We carry out the work together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role. For additional information, please contact the HR – Resourcing team.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.