Gerente De Serviços

Rockwell Automation; São Paulo; Presencial; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A leading industrial automation company is seeking a skilled professional to manage the delivery of services and ensure customer satisfaction. This role involves achieving financial targets, leading a talented team, and interfacing with cross-functional stakeholders. Candidates should have at least eight years in a leadership position, strong P&L management, and excellent communication skills in English. Knowledge of industry trends and a passion for motivating teams are essential for success. Travel is expected to be minimal at 15%.

Qualificações

• Strong services and operations knowledge.
• Experience in delivery business.
• Ability to manage multiple priorities.

Responsabilidades

• Achieve Annual Revenue and customer satisfaction targets.
• Ensure successful Project Delivery and communication plans.
• Engage in conflict resolution with stakeholders.

Conhecimentos

P&L management

Leadership skills

Presentation and communication skills

Experience meeting deadlines

Ability to work with cross-functional teams

Formação académica

Minimum of eight years in a leadership role

Advanced English

Spanish is a plus

Descrição da oferta de emprego

Job Description

About Rockwell Automation

Rockwell Automation, the world's largest company dedicated to industrial automation, employs about 22,000 individuals globally, makes its customers more productive and the world more sustainable.

Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence, and serves customers in more than 80 countries worldwide.

When you choose Rockwell Automation, you join talented employees who have helped us establish our leadership position in the automation industry over the past century.

You join a diverse, inclusive and global community with a passion for innovation.

A place where you can partner with great minds and inspiring people.

As much as we focus on our customers, we know our employees are key to our success and future.

Helping you develop a rewarding career is a top priority.

Because when you succeed, we succeed.

Role Purpose

Responsible for lead the delivery of Rockwell Automation's services (onsite services, maintenance agreements and services contracts in general)

Key Responsibilities

• Achieve Annual Revenue, Operating Earnings / margin, utilization, productivity, and customer satisfaction index targets.
• Ensure successful Project Delivery & Contractual Commitments as well as communication plans to keep key stakeholders informed.
• Engage in constructive conflict resolution, pre and post sales, with stakeholders including customers, sales, channel, and business unit.
• Recruit, retain, and develop best talent for services leadership team and field talent base needs.
• Ensure resources deliver solutions that link customer drivers and create value for the customer.
• Assures the consistent utilization and implementation of standard processes and tools within the region
• Own the delivery strategy
• Knowledgeable of industry trends and competitive environment including current and future customer needs.
• Have intimate knowledge on how services are organized and delivered - Collaborate with them on behalf of customers.
• Ability to motivate others to make customers successful
• Comprehending the needs and requirements of customers in order to bring strategic value to them.
• Compliance with internal process

Qualifications

Skills, Knowledge, Experience and Education

• Have knowledge on how services are organized and delivered - Collaborate with them on behalf of customers.
• Comprehending the needs and requirements of services to support in best way the business as needed
• P&L management experienced
• Delivery business experienced
• Leadership skills.

Ability to develop direct reports

• Experience meeting demanding deadlines and changing priorities.

Capability of Managing Multiple Priorities

• Ability to motivate and work with others to
• Ability to work with cross functional teams and multicultural teams.
• Excellent presentation and communication skills (written and verbal) to various levels of customer's organization.

Education and Experience

• Typically requires a minimum of eight years on leadership role with more than 20 reports
• Strong services and operations knowledge
• Project Management; field service, project development experience is a plus.
• Industry knowledge
• Communications skillsAdvanced English
• Spanish will be a plus
• Able to travel - 15% time

Temperament

• Ability to interact and collaborate with different levels within the organizations.
• Strong team leader / contributor.
• High energy, driven and enthusiastic about opportunities to establish and implement new approaches.

Factors of Complexity

• Ability to manage multiple streams of work in parallel to achieve objectives.
• Ability to work in complex environments; and managing different customer work styles and different country needs.

Accepts Role Requirements

• Responsible for effectively influencing a multi-disciplinary team of people

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