Fulfillment Engagement Specialist (Work From Home)

Nerdy; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An innovative education company is seeking a full-time remote position in Brazil, focusing on tutor onboarding and management. Responsibilities include data entry for educational courses, scheduling sessions, and supporting clients effectively. Ideal candidates should have B2 English proficiency and experience in data management. This role offers a competitive hourly rate of $12 and enriches a team-oriented environment while promoting educational transformation.

Serviços

Competitive Hourly Rate ($12 / hr USD)

Fun and collaborative work environment

Training and feedback-rich culture

Qualificações

• Must have valid B2 English proficiency.
• Experience in data entry and catalog management is essential.
• Comfortable with technical troubleshooting on work equipment.

Responsabilidades

• Support Tutor Applicants and Tutor Onboarding including updating digital inventory.
• Conduct data entry and enrollment activities for school districts.
• Assign tutors and manage tutoring sessions based on client requirements.
• Contact clients regarding placement and negotiate rates.

Conhecimentos

Level B2 English proficiency

Experience with data entry and fulfillment processes

Strong analytical and problem-solving skills

Excellent time management and organizational skills

Comfortable performing all job responsibilities on a laptop

Self-starter with attention to detail

Ability to adapt to change

Experience with Google, Slack, Twilio and Zendesk

Formação académica

Bachelor's degree or professional experience in relevant fields

Descrição da oferta de emprego

Responsibilities

• May include some or all of the following tasks;
• Support Tutor Applicants and Tutor Onboarding - Update our Digital Inventory of Institutional Sessions and Courses - Conduct data entry, registration, and enrollment activities for school district accounts
• Add new courses to digital inventory and provide ongoing maintenance of this inventory
• Set up sessions in catalog based on client (school system or parent) or course requirements following checklists and documented processes
• Assign Tutors to Tutoring Sessions - Match students with experts for one‑on‑one instruction and classes, following document processes and checklists
• Contact clients to discuss placement requirements, pitch specific tutors, negotiate scheduling and rates.
• Support Institutional and Course Schedule Changes - Partner with parents to identify and assess student's needs to implement the appropriate tutoring support
• Audit tutoring sessions to determine compliance with individual school requirements
• Manage course participants, cancellations, and credits
• Schedule meeting links for courses when necessary
• Other work as directed

Qualifications

• Level B2 English proficiency
• Experience with data entry and fulfillment processes (catalog or account updates, inventory management, scheduling)
• Experience with Google, Slack, Twilio and Zendesk are preferred but not required
• Professional experience in recruiting, education, customer service, retail, or another fast‑paced environment preferred or a bachelor's degree
• Strong analytical and problem‑solving skills.
• Comfortable performing all job responsibilities on a laptop or computer
• Able to perform basic technical troubleshooting with work equipment
• Highly adaptable to change and thrives in a fast‑paced environment
• Self‑starter with exceptional attention to detail
• Ability to take a creative approach to problem solving on case‑by‑case basis
• Excellent time management and organizational skills.

Ability to work independently.

• Ability to multitask in a dynamic environment where priorities change quickly.
• Willingness and ability to quickly learn business practices, policies and procedures.
• Ability to work full‑time 40 hours a week, including evenings and weekends required based on available shifts (shifts to be adjusted seasonally based on demand if needed).
• High‑speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi‑Fi, Satellite or Cellular Hotspot or Cellular Internet
• A quiet work environment that promotes focus

Operating day is from 8 : 00am - 8 : 00pm CDT.

Location

Fully Remote - Based in Brazil

Benefits

• Competitive Hourly Rate ($12 / hr USD)
• Full‑Time Position (40 hours per week)
• Fully Remote Position
• A once-in-a-lifetime opportunity to help transform how the world learns!
• A fun, collaborative, and team‑oriented work environment with plenty of training and a feedback‑rich culture
• Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.