Front Office Guest Relations Officer

Four Seasons Resort Hualalai; Macau; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A luxury hotel chain seeks a Front Office Guest Relations Officer to welcome guests and ensure exceptional service at their Macao location. Responsibilities include guest registration, handling complaints, and ensuring guest satisfaction. Candidates must be bilingual in Chinese and English, with a high school education. Competitive salary and benefits are offered, along with comprehensive training and development opportunities.

Serviços

Competitive salary and benefits

Excellent training and development

Employee discounts for stays

Complimentary dry cleaning for uniforms

Complimentary employee meals

Qualificações

• Minimum of a High School or equivalent education.
• Reading, writing, and oral proficiency in both Chinese and English.
• Ability to communicate in Chinese is preferred.
• Pleasant and caring attitude toward guests.
• Able to work flexible hours.

Responsabilidades

• Welcome and register hotel guests.
• Check guests out of the hotel according to procedures.
• Handle guest problems or complaints.
• Utilize the computer system for daily reports.
• Perform tasks as delegated by management.

Conhecimentos

Proficiency in Chinese and English

Pleasant and caring attitude

Ability to work flexible hours

Formação académica

High School or equivalent education

Descrição da oferta de emprego

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel's room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

Applicants must hold a Macau ID due to work permit restriction.

About the role:

The Front Office Guest Relations Officer is responsible for welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do:

• Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures

• check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts

• Handle guest problems or complaints

• Utilize the computer system in running daily reports and in blocking special requests

• Perform tasks and projects as delegated by the Assistant Manager, Reception Manager or Director of Rooms

What you bring :

• A minimum of a High School or equivalent education

• Reading, writing, and oral proficiency in Chinese and English

• Ability to communicate in Chinese is preferred

• Pleasant and caring attitude toward the guest

• Able to work flexible hours

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Employee Discount for stays at any Four Seasons worldwide

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

Schedule & Hours:

• 48 Hours weekly

• Work on shift