Freelance Interview Host Multilingual (Remote) US hours

M3USA; São Paulo; Teletrabalho; BRL 134.000 - 189.000; Tempo integral

Resumo da oferta

A market research company based in São Paulo seeks a Qualitative Interview Host to manage daily call operations for market research studies. Responsibilities include providing technical support, facilitating interviews, and ensuring project success. Requires a Bachelor's degree, multilingual skills, and experience with qualitative platforms. This is a full-time remote position, offering an opportunity to contribute to market research projects.

Qualificações

• Must be multilingual in at least ONE language among French, Finnish, Dutch, Danish, Swedish, or Asian languages.
• Experience with qualitative online platforms is preferred.
• Strong knowledge of various operating systems and browsers.

Responsabilidades

• Assist with the day-to-day call management of market research studies.
• Be a point of contact for technical platform issues.
• Facilitate start of scheduled interviews and provide troubleshooting support.

Conhecimentos

Multilingual communication

Technical troubleshooting

Customer service

Formação académica

Bachelors degree or equivalent work experience

Ferramentas

Windows operating system

Apple operating system

Internet browsers

Descrição da oferta de emprego

Business Unit Mission

M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy‑to‑use secure and replicated our high‑quality in‑person research experiences. We also support our clients with other platforms as well.

Opportunity

As the business continues to grow we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day‑to‑day call management of market research studies to ensure assigned projects successfully complete on time while meeting and exceeding client expectations.

Essential Duties and Responsibilities

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements and be able to provide internal technical guidance as needed

Qualifications

Education and Training Required :

• Bachelors degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages : French Finnish Dutch Danish Swedish and Asian languages

Minimum Experience :

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari Microsoft Edge Chrome and Firefox as well as Apple and Android mobile devices.
• Previous experience in customer service or call centre experience is a plus.

Knowledge Skill Ability :

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management organizational skills and self-discipline.

Additional Information

Operating hours between 07:00 - 18:00 EST time zone

Remote Work: Yes

Employment Type: Full‑time