Freelance Interview Host - German OR Japanese Speaking (Remote)

M3 Global Research; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global research firm in São Paulo seeks a Qualitative Interview Host to support the Market Research Project Management team. The role involves managing interview logistics and providing technical support. Candidates should hold a relevant degree, possess strong customer service skills, and be multilingual in either German or Japanese. This position offers an opportunity to work with a diverse team in a fast-paced environment.

Qualificações

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages: German OR Japanese.
• Experience supporting customers with Qualitative online platforms preferred.

Responsabilidades

• Be a point of contact for technical platform issues.
• Prepare respondents for scheduled interviews.
• Provide troubleshooting support during interviews.
• Document technical issues and improve processes.

Conhecimentos

Customer service

Technical support

Multilingual communication

Analytical skills

Team collaboration

Formação académica

Bachelor's degree or equivalent work experience

Ferramentas

Windows

Apple operating systems

Internet browsers

Descrição da oferta de emprego

Overview

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Role Summary

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Responsibilities

• Be a point of contact for technical platform issues for both internal and external users
• Assess technical support level of user to provide appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and provide troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product Owner and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at leastONEof the following languages:German OR Japanese

Minimum Experience:

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
• Previous experience in customer service, or call centre experience is a plus.

Knowledge, Skill, Ability:

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
• Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Additional Information

Operating hours between 03:00 - 20:00 EST