Forward Deployed Engineer

Levity AI GmbH; Brasil; Presencial; BRL 180 000 - 320 000; Tempo integral

Resumo da oferta

Levity AI GmbH is seeking a Forward Deployed Engineer to work directly with customers, tailoring and implementing AI-driven workflow automatons. You will map workflows, integrate with customer systems, and provide hands-on support from discovery through post-implementation.

The role emphasizes strong API/integration skills, excellent English communication, and German language proficiency, with additional language bonuses.

Qualificações

• 6+ years in Forward Deployed Engineering / Solutions Consulting or Technical Account Management in B2B SaaS.
• Strong API and integration experience: debugging, testing, configuring systems.
• Excellent customer-facing communication in English (written and verbal).
• Fluent English and German; Portuguese/Spanish a bonus.

Responsabilidades

• Lead discovery with customer teams to outline automation goals and success criteria.
• Configure and test custom Levity Work-spaces using customers’ APIs and inboxes; integrate with customer systems.
• Act as primary technical contact post-implementation for ongoing support and refinement of workflows.
• Collaborate with Tech and Product to design and implement solutions for specialized automations.
• Bridge Levity Sales, Product, and Customer teams to ensure smooth handover after sale.

Conhecimentos

API & integrations

Stakeholder communication

English fluency

German language

Ferramentas

Zapier

Descrição da oferta de emprego

Levity is seeking a Forward Deployed Engineer to work directly with customers and help them maximise the value of our platform by tailoring and implementing AI-driven workflow automatons. You’ll collaborate across internal teams and work closely with customer stakeholders to understand their goals, set up integrations, and provide hands-on support throughout the process.

What you’ll do

Customer workflow mapping: Lead discovery with customer teams (including IT, Product, and AI) to outline automation goals, map workflows, and define success criteria.

Technical implementation & testing: Configure and test custom Levity Work-spaces using customers’ APIs and inboxes. Integrate Levity with customer systems (e.g., CRM, TMS), ensure data flows correctly, and troubleshoot edge cases.

Ongoing support: Act as a primary technical contact post-implementation—monitoring outcomes, resolving issues, and helping customers refine workflows over time.

Cross-functional work: Partner closely with our Tech and Product teams to communicate customer needs and co-design solutions for highly specific automations. When Levity’s existing tools don’t cover a customer use case, liaise with Product and Engineering to design and implement viable solutions.

Stakeholder engagement: Serve as a bridge between Levity’s Sales, Product, and Tech teams and the customer’s technical leads to ensure smooth handover post-sale and seamless ongoing support.

What we’re looking for

Must-have

Experience: 6+ years (or equivalent) in Forward Deployed Engineering / Solutions Consulting, Technical Account Management in B2B SaaS; strong experience with enterprise customers(a mix of Enterprise and SMB experience is also a plus)

Technical skills: Strong API and integration experience (debugging, testing, configuring systems)

Communication: Excellent customer-facing communication skills in English (written and verbal)

Languages: Fluent English and German (additional languages are a bonus—especially Portuguese or Spanish)

Nice-to-have

Familiarity with automation tooling (Zapier experience is a plus)

Our core values — Act like a CEO in your role

Levity believes every team member should bring the same passion and accountability as a CEO. This means embodying:

Customer obsession: Putting customers first and striving to exceed expectations in every interaction

Excellence: Committing to high standards in all tasks—big or small—and continuously improving

Ownership: Taking responsibility, being proactive, and seeing work through from start to finish

If you’re passionate about building tailored solutions and enjoy collaboration and technical problem-solving, Levity could be a great next step.