(fluent English, short-term) Customer Support Consultant (remotely)

SupportYourApp; Brasília; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A Support-as-a-Service company is looking for a Customer Support Consultant to provide exceptional support in a multicultural environment. Responsibilities include managing customer interactions via multiple channels and maintaining product knowledge. Candidates should have excellent English skills and at least 1 year of experience in customer support. This position offers a fixed schedule, benefits, and full remote work opportunity.

Serviços

Fixed schedule, Monday–Friday, 8am–5pm GMT

Short-term cooperation (4 months)

Opportunity to work fully remote

Responsive management interested in growth

Paid intensive training and probation

Qualificações

• Strong proficiency in English, both spoken and written.
• Minimum 1 year of experience in a customer support role.
• Ability to handle sensitive customer information securely.

Responsabilidades

• Provide exceptional customer support via chats, emails, and calls.
• Meet team KPIs.
• Communicate with various IT companies.

Conhecimentos

Excellent English skills (C1)

At least 1 year experience in customer support

Analytical and research skills

Strong problem-solving mindset

Positive and responsible attitude

Ferramentas

CRM systems

Descrição da oferta de emprego

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide exceptional customer support via chats, emails, and calls
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting‑edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written)
• At least 1 year experience in customer support role
• Analytical and research skills
• Strong problem‑solving mindset
• Positive and responsible attitude
• Personal laptop or computer (at least 8 Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday–Friday, 8am‑5pm GMT
• Short‑term cooperation (4 months)
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and last‑lasting cooperation
• Greenhouse conditions for self‑development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.