(fluent English) Customer Support Consultant, hospitality (Brazil, remote)

SupportYourApp; São Paulo; Teletrabalho; BRL 160.000 - 241.000; Tempo integral

Resumo da oferta

A leading support service provider in Brazil is seeking a Customer Support Consultant. This role involves providing exceptional support through various channels and building long-term customer relationships. Candidates should have excellent English skills, at least 6 months of experience in customer support, and a positive attitude. The position offers flexible remote work opportunities and competitive compensation in USD.

Serviços

Flexible schedule

Opportunity to work fully remote

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Qualificações

• At least 6 months of experience in a customer support role.
• Personal laptop or computer with at least 8GB of RAM and stable internet.
• Ability to work with sensitive customer information.

Responsabilidades

• Provide exceptional customer support via chats, emails, and calls.
• Build positive and long-lasting relationships with customers.
• Always be up-to-date with cutting-edge technology.

Conhecimentos

Excellent English skills (C1)

Analytical and research skills

Strong problem-solving mindset

Positive and responsible attitude

Experience in customer support

Descrição da oferta de emprego

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide exceptional customer support via chats, emails, and calls
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
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• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written)
• At least 6 months of experience in a customer support role
• Analytical and research skills
• Strong problem-solving mindset
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience in hospitality or logistics

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.