Fluent Bilingual Customer Service Agent Curitiba PR – PRESENCIAL

Foundever; Curitiba; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A customer service company in Curitiba, Brazil, is seeking customer service agents to respond to inquiries and process orders. Candidates must have completed high school and be fluent in English. The role offers R$ 2.032,05 monthly, plus benefits like meal vouchers and medical plans. Opportunities for home office and career development are available after the initial training period.

Serviços

Meal voucher or food

Dental plan

Medical plan

Home office assistance

Qualificações

• Fluency in English is REQUIRED.
• Experience in customer service, preferably in a call center is a plus.
• Knowledge of computers and rapid scanning is necessary.

Responsabilidades

• Respond to customer inquiries via telephone and email.
• Process orders, payments, and customer accounts.
• Verify and resolve customer concerns.

Conhecimentos

Fluent English

Communication skills under pressure

Attention and concentration

Written communication

Formação académica

Complete high school

Descrição da oferta de emprego

ATTENTION.

Responsibilities

• Provide timely responses to customer inquiries by telephone and/or email, according to internal and/or external demand, consistent with service and quality standards.
• Process orders, payments and customer accounts.
• Verify and resolve customer concerns.

Qualifications

• Complete high school.
• Fluent English REQUIRED
• Desirable experience with customer service, preferably in a call center.
• Knowledge of computers and rapid scanning.
• Written communication.
• Attention and concentration.
• Patience and tolerance.
• Communication skills under pressure.

Training Schedule

Regardless of the work schedule, the training period takes place in person, from Monday to Friday, from 9:00 am to 5:12 pm, and lasts 5 weeks.

Work Time

5×2 – Two days off per week, 1 day off between Monday and Friday + 1 day off between Saturday and Sunday.

We have early hours (nighttime additional + Uber to return home).

At the moment the operation is operating in person, but if the goals are achieved after the first 3 months, the agent will have the possibility of going to home office.

Compensation & Benefits

Salary: R$ 2.032,05 per month + VT + meal voucher OR food + SulAmérica dental plan + Unimed medical plan (with co‑participation) + opportunity to growth.

Ment after 3 m in operation + Leadership Development Plan + Language Development Plan.

Home office assistance in the amount of R$ 120.00 (after face‑to‑face period).