Field Support Engineer

Intellicene; Jandira; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology firm is seeking a skilled technical professional to support enterprise software and customer solutions. This role involves installation and maintenance of software, managing customer relationships, and requires fluency in Portuguese, Spanish, and English. The ideal candidate will have strong networking knowledge and a customer-facing mindset, with an expected travel frequency of up to 75%. This position is based in São Paulo, Brazil and offers opportunities for professional growth.

Qualificações

• Experience in physical security / video surveillance environments.
• Strong background supporting enterprise software in LAN / WAN environments.
• Experience with Windows Server, virtualization, MS SQL Server, and hardware.

Responsabilidades

• Install, upgrade, troubleshoot, and maintain enterprise software and related hardware.
• Support video management, situational awareness, and dispatch solutions.
• Manage the customer lifecycle from onboarding to long-term success.

Conhecimentos

Fluent Portuguese

Fluent Spanish

Fluent English

Solid networking knowledge (TCP / IP, LAN / WAN, Multicast)

Customer-facing mindset

Formação académica

Degree in Engineering, Computer Science, IT, or equivalent experience

Ferramentas

Salesforce

Zoho

Aha

Microsoft 365

Descrição da oferta de emprego

Location

Brazil | Supporting CALA Company: Intellicene

What you'll do

• Install, upgrade, troubleshoot, and maintain Intellicene's enterprise software and related hardware
• Support video management, situational awareness, and dispatch solutions — onsite and remotely
• Own technical issues end-to-end and coordinate with internal teams to resolve them fast
• Travel to customer sites (up to 75%) for project deployment and delivering hands-on training
• Manage the customer lifecycle from onboarding to long-term success
• Drive product adoption through training, usage analysis, and practical guidance
• Build strong relationships with customer stakeholders, from technical teams to executives
• Identify upsell and expansion opportunities and work closely with Sales

Qualifications

• Fluent Portuguese, Spanish, and English
• Degree in Engineering, Computer Science, IT, or equivalent experience
• Experience in physical security / video surveillance environments
• Strong background supporting enterprise software in LAN / WAN environments
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast)
• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS / SAN)
• Customer-facing mindset with clear communication and presentation skills
• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
• Willingness to travel frequently and handle shifting priorities

Nice to Have

• 5+ years in customer-facing technical roles (support, professional services, pre / post-sales)
• Relevant certifications (Cisco, MCSE, Project Management)
• Experience reading SOWs and presenting to executive audiences