Field Support Analyst

Tata Consultancy Services; São Carlos; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A leading IT services company in São Carlos, Brazil, is seeking a Field Support Analyst. You will provide on-site support, assist users with hardware and software issues, and collaborate with vendors. Ideal candidates will have strong troubleshooting skills and the ability to design computer systems to meet organizational needs. Competitive benefits include health insurance, educational reimbursement, and a supportive work culture.

Serviços

Health insurance

Dental Plan

Transportation vouchers

Meal / Food Voucher

Childcare assistance

Gympass

Mental health support

International experience opportunities

Certification reimbursement

Recognition programs

Qualificações

• Experience with hardware/software issues in IT environments.
• Ability to assist clients and respond to inquiries.
• Fluent in English; ability to provide technical training.

Responsabilidades

• Provide on-site support at the user's desk.
• Coordinate with vendors for IT issues.
• Install and configure computer applications.
• Monitor system performance and document issues.

Conhecimentos

Troubleshooting support

Customer inquiry response

Network maintenance

Technical documentation logging

Computer system design

Software repair

Hardware repair

Descrição da oferta de emprego

Join one of the biggest IT Services companies in the world!

Here you can transform your career!

Why join TCS?

Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development.

The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for a Field Support Analyst, who wants to learn and transform their career, in a CLT contract, on-site, in the city of São Carlos - SP. In this role you will :

The support services at the user's table (Desk Side) are made up of the following components :

• Laptops / Desktops
• Thin client
• Basic printer support
• Coordinate with a third-party vendor for hardware or software issues
• Hardware repair (break fix)
• Software repair (break fix)
• Repair services (Break-Fix) will be managed by a dedicated Desk Side engineer at each site.
• Engineers must maintain, update, and oversee every aspect of computer networks.
• Assist customers in their inquiries and provide troubleshooting support when needed.
• Provide training and assistance to IT technicians and help desk technicians.
• Design computer systems to meet the particular needs of the organization.
• Act as the first point of contact for clients concerning their computer systems and hardware issues.
• Ensure proper logging and documentation of all issues.
• Monitor daily performance of systems.
• Turn in detailed reports for technical assistance requests, including the procedure utilized to resolve the issue, dates and times, and the individuals involved in the case.
• Engineers will be expected to install and configure computer applications.
• English as a Second Language
• Support services at the user's Desk (Desk Side) The service hours will be covered according to the need of the locality.
• Remote Support Services at the User's Desk (Remote Desk Side) Remote support at the User's Desk or (Remote Desk Side) applies to sites that do not have constant service coverage, therefore.

applies Remote Support on the User Desk (Remote Desk Side)

What do we offer?

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal / Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career PlatformAt TATA Consultancy Services we promote an inclusive culture, we always work for equity.

This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.

All our opportunities are based on these principles.

We think of different actions of inclusion and social responsibility to build a TCS that respects each person.

Our motto is "Inclusion without exception".

Join us and become a TCSer!

#Buildingonbelief

RGS :