Field Service Manager

Alfa Laval Mid Europe GmbH; São Paulo; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

Alfa Laval is seeking a Field Service Manager in São Paulo to lead and develop the Field Service organization, ensuring operational excellence, customer satisfaction, and financial performance. You will guide a team of Field Service Engineers, mentor talent, and implement service strategies across Brazil.

You bring at least 5 years in service management, strong leadership and change-management skills, and the ability to navigate multinational, matrix environments.

Qualificações

• Minimum 5 years experience in service management or field service operations.
• Proven ability to lead technical service teams in industrial settings.
• Experience with budgets, forecasts, and KPIs.

Responsabilidades

• Lead and develop Field Service Engineers and remote teams.
• Manage cost center, budget, forecasts, and investments.
• Drive service quality, customer satisfaction, and KPI performance.
• Collaborate with commercial, operations, and technical teams.

Conhecimentos

Leadership

People development

Communication

Customer focus

Strategic thinking

Change management

Team coaching

Formação académica

Bachelor's Degree in Engineering

Descrição da oferta de emprego

About the Company

Pioneering Positive Impact Our pioneering 140-year-old start-up culture is built on the belief that partnerships are the key to solving complex challenges and unlocking the full potential of resources. Together with our customers, partners, and industry leaders, we develop innovative solutions that challenge conventional thinking around quality, efficiency, and sustainability. Our technologies help reshape vital industries such as Food, Energy, Water, Pharma, and Marine, driving productivity, reducing emissions, and creating a more sustainable future. Alfa Laval is a leading global provider of products and solutions in heat transfer, separation, and fluid handling. Operating in approximately 100 countries, with more than 23,600 employees worldwide and annual sales of SEK 69.7 billion in 2025, we are committed to accelerating success for our customers, people, and planet.

Field Service Manager

Location: São Paulo, Brazil

About the Job

This is a high-impact leadership opportunity to join an inclusive and diverse organization. As Field Service Manager, you will be responsible for leading and developing the Field Service organization, ensuring operational excellence, customer satisfaction, financial performance, and continuous improvement. You will play a key role in driving Alfa Laval's service strategy, supporting business growth, and developing high-performing teams that deliver outstanding value to our customers. If you are looking for a position that combines leadership, strategy, customer focus, and people development in a global and innovative company, we would like to hear from you.

Key Responsibilities

• Promote and strengthen a strong Quality, Health, Safety and Environment (QHSE) culture across the Field Service organization.
• Lead, coach, and develop Field Service Engineers, ensuring continuous competence development and succession planning.
• Identify training needs and maintain updated skills matrices and development plans for the service team.
• Manage the Field Service cost center, including budget, forecast, investments, and financial performance.
• Monitor performance against targets and implement actions to ensure business objectives are achieved.
• Support proactive service sales activities through lead generation and collaboration with Service Sales teams.
• Ensure service jobs are executed efficiently while maintaining strong customer relationships and high service quality standards.
• Lead remote and field-based teams, ensuring alignment with service strategy, customer expectations, and business goals.
• Drive operational excellence through continuous improvement initiatives, digitalization, and innovative technologies.
• Lead change management initiatives to support evolving market and customer demands.
• Define, monitor, and improve KPIs to drive customer satisfaction, operational efficiency, profitability, and employee engagement.
• Collaborate closely with commercial, operations, and technical teams to ensure successful service execution and customer outcomes.

Who You Are

You are a customer-focused and results-driven leader with a passion for developing people and driving operational excellence. You have strong leadership and communication skills, enabling you to influence and engage teams across different locations and functions. You are comfortable managing change, improving processes, and balancing customer needs with business objectives. You embody Alfa Laval's core drivers of Action, Interaction, and Satisfaction, while continuously seeking opportunities to improve performance and create value.

About the Candidate Background Education

Bachelor's Degree in Engineering or equivalent technical education. Additional qualifications in Leadership, Business Management, Service Management, or Project Management are considered a plus.

Experience

Minimum of 5 years of experience in Service Management, Field Service Operations, Maintenance Management, or Industrial Services. Proven experience leading technical service teams and field-based engineers. Experience managing customer-facing service operations within industrial or manufacturing environments. Demonstrated experience managing budgets, forecasts, cost centers, and financial performance. Experience establishing and monitoring operational KPIs and driving performance improvements. Proven track record in continuous improvement, operational excellence, and efficiency initiatives. Experience with change management and organizational development is highly desirable. Experience working within multinational and matrix organizations is considered a strong advance spanish is a plus.

Core Behaviors

• Ownership Takes full responsibility for team performance, customer satisfaction, service delivery, and business results.
• Leadership & People Development Develops, coaches, and empowers team members while building a high-performance culture.
• Customer Centricity Understands customer needs and ensures service excellence through proactive engagement and solution-oriented thinking.
• Networking & Influence Builds strong relationships across functions, effectively aligning stakeholders to achieve business objectives.
• Continuous Improvement Mindset Challenges the status quo and drives operational efficiency through innovation, process optimization, and technology.
• Communication Clarity Communicates effectively with customers, employees, and leadership teams, translating strategy into action.
• Learning Agility Demonstrates curiosity, adaptability, and a commitment to continuous learning and development.

Why Join Alfa Laval?

Lead a critical function within a global technology leader. Be part of an innovative and purpose-driven organization. Work in a collaborative and inclusive environment. Access excellent opportunities for professional development and career growth. Help shape the future of service excellence while making a positive impact on customers, industries, and society.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. Meet our dedicated people who always go the extra mile.