Field Service Engineer

0440 Varex Imaging Brasil, Ltda.; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading imaging solutions company is seeking a full-time technician to install and maintain their security and inspection products. The ideal candidate will have a background in electronics or related fields, strong troubleshooting skills, and be able to communicate effectively with customers. The role requires extensive travel and the ability to work flexible hours. Proficiency in English and the local language is essential. Experience with Microsoft tools and Salesforce is preferred.

Qualificações

• Fluency in English and the local language required.
• Willing to travel extensively and work at short notice.
• Professional and tactful communication required.

Responsabilidades

• Install, maintain, and repair security and inspection products.
• Provide phone support and troubleshooting.
• Prepare reports and keep documentation updated.

Conhecimentos

Excellent communication skills

Troubleshooting under pressure

Basic knowledge of electronic, electrical & mechanical components

Ability to train customers

Multi-cultural team communication

Formação académica

Graduate of technical institute or university in electronics

Equivalency in Military training in basic electronics

Degree in electrical engineering, mechatronics or related fields

Ferramentas

Microsoft Word

Microsoft Excel (advanced)

Salesforce

Descrição da oferta de emprego

Major Responsibilities

• Install, maintain and repair to the highest standard, Varex Imaging Security & Inspection Products with limited technical or direct supervision. Instruct customers in operation and maintenance of Varex Imaging Security & Inspection Products.
• Maintain customer confidence through professional communication & technical expertise, including efficient and effective troubleshooting. Act as a loyal representative of Varex Imaging, showing high confidence in the company and the company’s products.
• Provide phone support and troubleshooting directions to customers in close cooperation with specialists from other geographical areas.
• Act as a product specialist. Bring safety problems and repetitive costly repair problems to the attention of senior support specialists and / or the local area manager.
• Report his / her activity within the expected time frame on standard forms (i.e. service reports, weekly time sheets, expense reports, etc.) and prepare travel schedules in advance.
• Correspond with customers concerning technical matters. Prepare special reports on customer remarks, sales prospects, competition information, etc. Keep informed regarding all operating characteristics, design factors and technical performance of Varex Imaging Security & Inspection Products. Maintain and permanently up-date personal set of technical documentation.
• Perform other duties as assigned.

Education / Experience

Graduate of technical institute or university in electronics or equivalent Military training in basic electronics. Graduate in electrical engineering, mechatronics or related fields and / or equivalent technical work-related experience. Must be professional and tactful; willing to travel extensively and willing to work at short notice and outside standard hours as required to support the customers / products. Fluency in English and the local language required.

Knowledge

Information Technology

• Word : report summaries
• Excel (advanced) : data collection and reporting PowerPoint : presentation purposes
• Microsoft Communication tools : emails, schedules, live meetings Salesforce : service reporting

Customers

• Excellent Communication skills to meet Customers' expectations

Business Procedures

• Basic understanding of logistical processes. SAP is an advantage

Technical Expertise

• Must be proficient to operate an Oscilloscope, DVM and readschematics.
• PLC Logic programming also an advantage.

Health and Safety

• To be familiar with Risk Assessment procedures.
• Radiation Protection Supervisor (RPS) certification would be an advantage.

Skills

• Basic all-round knowledge of electronic, electrical & mechanical components and applications.
• Expertise to react and troubleshoot efficiently and logically under pressure & at short notice.
• Ability to interface, communicate and train the customer in the operation of the Security and Inspection Products.
• Ability to work and communicate within a multi-cultural and worldwide team.
• Willing to accept key roles and responsibilities within the Territory Service Team as requested.

Other Information

Time Type: Full time

Job Type: Regular

Work Shift: N / A

Pay Rate Type: Salary