FBA FC Operations Program Manager, Amazon, FBA FC Ops Program

Amazon Servicos de Varejo do Brasil Ltda.; Nova Santa Rita; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global e-commerce company is looking for a Program Manager to support its Fulfillment By Amazon (FBA) team in Brazil. The role involves managing operations, improving processes, and facilitating communication between FC operations and business teams. Successful candidates should have experience in program management and a bachelor's degree. Advanced Excel and SQL knowledge are preferred. This position is critical for enhancing the seller experience in a data-driven environment.

Qualificações

• Experience in program or project management is required.
• Bachelor's degree is necessary.
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL is preferred.

Responsabilidades

• Act as the link between FC Operations and FBA Business teams.
• Identify gaps and propose improvements in existing processes.
• Own metrics and reports to track key metrics and initiatives.
• Influence product team on roadmap prioritization.
• Provide escalation management and manage trade-offs.

Conhecimentos

Program or project management

Advanced Excel knowledge

SQL knowledge

Formação académica

Bachelor's degree

Descrição da oferta de emprego

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for chanAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! Amazon strives to be Earth's most customer‑centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.

We are looking for Program Manager for Amazon to support FBA (Fulfillment By Amazon) Brazil. This position will be based on an Amazon FC and will support FBA team to manage its operations. This PM will work closely with various stakeholders (Operations, S&OP, Program, Sales, Operations, Transportation, Legal, etc) to drive strategic and tactical initiatives to improve FBAs operations, including Inbound, Outbound and Inventory Management. This position will be focused on processes improvements cross‑teams, identifying areas of opportunities, mapping processes and proposing optimizations, as well as managing daily operations. He / She will build and own metrics and reports and review performance metrics, being the bridge between FC operations and Business teams.

Key job responsibilities

The key responsibilities for these roles include :

Act as the link between FC Operations and FBA Business teams

Identify gaps, pain points and opportunities in the existing processes and propose improvements

Dive Deep on issues to differentiate isolated issues from structural ones

Own metrics and reports, as well as keeping track of key metrics and initiatives impact

Being creative to create solutions that address pain points / opportunities and improve Seller Experience

Calculate impact / potential of ideas / pain points, making it tangible.

Influence and support Product team (both Latam and global teams) on Roadmap prioritization

Suggest / create programmatic solutions and initiatives while creating business cases for Product team.

Anticipate bottlenecks, provide escalation management, make trade‑offs and balance the business needs versus technical constraints.

About the team

FBA is one key team in Amazon BR. We manage the operations for sellers that send their inventory to our Fulfillment Center (FC) – from collecting their products to delivering them to customers and receiving customers returns.

In FBA, we have several teams that manage SX and operations in this business modal. Fullfillment Operations is one of the teams and we manage the whole inventory once it's received in the FC : Inventory management, removals, customer returns, reimbursements and operational processes.

We are a data driven team that owns metrics tracking and evolution, map gaps and implement improvements to impact our sellers and customers.

BASIC QUALIFICATIONS

• Experience in program or project management
• Bachelor's degree

PREFERRED QUALIFICATIONS

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers.