External Fulfilment - Sales Operation, External Fulfilment Brazil

Amazon Servicos de Varejo do Brasil Ltda. - C41; São Paulo; Presencial; BRL 150.000 - 200.000; Tempo integral

Resumo da oferta

A leading retail company in Brazil is seeking a Strategy and Sales Operations Manager. In this role, you will drive strategic initiatives, manage forecasting models, and collaborate across functions to enhance operations. The ideal candidate should have strong analytical skills and experience with CRM tools, demonstrating leadership in a dynamic environment. Proficiency in English and Portuguese is essential for this position.

Qualificações

• Proficient in using Excel to analyze data.
• Experience with CRM and sales tools.
• Fluent in English and Portuguese.

Responsabilidades

• Lead annual goals recommendations and budgeting.
• Develop forecasting models and performance metrics.
• Drive strategic change plans across the sales organization.

Conhecimentos

Data analysis skills

Strategic thinking

Sales process definition

Cross-functional collaboration

Formação académica

Bachelor's degree or equivalent

Ferramentas

Microsoft Excel

Salesforce

Descrição da oferta de emprego

We are looking for a Strategy and Sales Operations Manager, to act as an Individual Contributor, for the Brazil External Fulfillment (EF) team to drive long-term business growth. The ideal candidate will be a hands-on, data-driven self-starter with proven leadership experience who can help measure and optimize business operations while influencing strategic decision‑making. This role will be crucial in developing business cadences, evolving forecasting models, and translating analytical insights into actionable business recommendations in a rapidly growing environment. This is not a people manager role.

The successful candidate must be comfortable working autonomously in an ambiguous, rapidly evolving environment while maintaining a strong focus on customer needs and scalable solutions. This is an individual contributor role that will report to Head of External Fulfilment Leader in BR.

Key job responsibilities

Strategic Planning & Execution

1. Lead annual EF goals recommendations, budgeting, and forecasting processes
2. Identify, prioritize, and execute growth opportunities for External Fulfillment channels
3. Drive the financial model to support growth strategies
4. Design and implement strategic change plans across the sales organization
5. Own selection strategy plan for EF

Analytics & Operations

1. Develop and maintain forecasting models, metrics, and dashboards
2. Support Generative AI initiatives to unlock data‑driven insights
3. Provide visibility to senior management on business operations and customer segment performance through metrics and dashboards
4. Create scalable solutions for new initiatives while maintaining customer focus

Cross‑functional Leadership

1. Build deep understanding of EF processes, tools, data, and team dynamics
2. Drive sales organization readiness, including selection planning and investment guidance
3. Collaborate with internal stakeholders to incubate and implement new programs
4. Partner with BR 3P field sales teams on strategic initiatives
5. Identify operational gaps and lead high‑impact improvement projects

BASIC QUALIFICATIONS

• Experience using Microsoft Excel to manipulate and analyze data
• Bachelor's degree or equivalent
• Experience developing and implementing systems / tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• English and Portuguese proficiency

PREFERRED QUALIFICATIONS

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

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