Especialista Em Gestão De Pedidos

Hexagon Mining, Inc.; Belo Horizonte; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A technology solutions company in Belo Horizonte is looking for an Order Management Specialist who will play a vital role in supporting the sales function. This role involves communicating with clients to renew contracts, ensuring accurate order entries, and maintaining customer contract data. The ideal candidate will have a Bachelor's in Business Administration and experience in a sales or client services role, combined with strong communication skills and proficiency in Microsoft Office and Salesforce. Competitive salary and dynamic work environment offered.

Qualificações

• Customer focused and committed to driving quality results.
• Experience in a sales environment or client services management role.
• Advanced proficiency in Microsoft Office tools such as Excel and PowerPoint.

Responsabilidades

• Ensure accuracy and timeliness of quote and order entries.
• Act as liaison between sales and accounting teams.
• Manage licensing and contract data effectively.

Conhecimentos

Customer focused

Action oriented

Exceptional communication skills

Experience with large data sets

Ability to multi-task

Formação académica

Bachelor's Degree in Business Administration

Ferramentas

Microsoft Office

Salesforce Sales Cloud

SAP

Descrição da oferta de emprego

The Company

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon's Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Purpose of Position

As a Order Management Specialist you will be a central player in our sales function, directly communicating with clients to renew maintenance and subscription contracts, and keeping the team connected with other departments.

You will support the Lead to Order and renewal process by maintaining our customer master contract data, facilitate quotes and preparing orders, and partner with accounting, technical support, and account managers.

The success of the sales function will depend to a significant degree on your effectiveness.

We have ambitious ideas and plans and need the right people to help develop and execute them as we transform our organization.

Major Areas of Responsibility

Global Duties :

• Ensure accuracy and timeliness of quote / deal desk / order entry approvals for all orders
• Validate proposals are aligned to global pricing, discounting and maintenance policies
• Maintain presentation quality of commercial quotes and proposals across BUs
• Act as liaison between sales and accounting team to facilitate order to cash process

Sales Administration :

• Partner with Business Operations team to maintain consistency between new sales and renewal orders
• Partner with Accounting to manage global customer management process and master data, renewal pricing, and collections.
• Partner with Technical Support and Software Development to manage licensing and Client Center access, and identify and assist in licensing issues support
• Partner with Account Managers to coordinate client sales initiatives / campaigns
• Partner with Services to coordinate and track maintenance / subscription renewal benefits
• Partner with Channel partners and resellers to support licensing and contract management
• Identify, qualify and manage the maintenance / subscription renewal sales process (forecasting), close sales and services to meet or exceed the assigned targets

Asset Control :

• Generate licensing for various product lines in adherence to sales policies and procedures
• Maintain accurate and current contract and asset data among various technology platforms for various product lines
• Complete ad‑hoc report requests from services, software development, accounting and sales pertaining to licensing, contracts and assets

Change Management :

• Lead renewals policy and procedure communications to gain organizational buy in
• Maintain standard policies, procedures and training documentation of global solutions
• Provide sales onboarding and training as needed to facilitate global consistency
• Lead client communication informing of product and license changes related to renewals

Knowledge and Experience - Required

• Customer focused, action oriented and committed to driving quality results
• Experience working with large data sets and ensuring quality and accuracy
• Knowledge of process and project management methodologies and tools
• Knowledge of business processes across sales
• Business acumen in solution‑based customer service
• Exceptional communication skills, both written and verbal.
• Continuous improvement attitude with ability and confidence to make recommendations
• Highly responsive, leveraging ability to multi‑task, work efficiently and meet tight deadlines
• Energetic with a proven ability to work autonomously and quickly adapt to change

Education & Requirements

Minimum :

• Bachelor's Degree in Business Administration or relevant experience
• Experience, in a sales environment / in a client services management role
• Advanced Microsoft Office User (e.g. Excel, PowerPoint, Visio, Project)

Preferred :

• ERP : SAP (GL, AP, AR, CO, MOM etc.)
• Business Applications : Salesforce Sales Cloud, Tableau, CPQ
• Multi‑lingual (English, Portuguese and Spanish)
• Advanced experiences with CRM platforms (e.g. Salesforce, Microsoft Dynamics etc.)
• Advanced experiences with ERP platforms (e.g. SAP, Solomon etc.)
• Advanced experience with accounting order management and billing / invoicing processes

Hexagon is an Equal Opportunity Employer.

We prohibit discrimination against any job applicant based on protected characteristics.