Eos Linux Server Manager (Inglês Avançado)

Tech Mahindra - Brasil; Palhoça; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global consulting service provider is seeking a LINUX SERVER MANAGER in Brazil to enhance their operations service. Ideal candidates will have over 8 years of experience, be highly skilled in Linux and cloud platforms, and possess strong problem management capabilities. Responsibilities include managing incidents, driving operational improvements, and ensuring system stability. Excellent communication skills and fluency in English are essential for success in this role, which emphasizes a customer-first mindset.

Qualificações

• 8+ years of related professional experience.
• Fluency in English is required.
• Good analytical and solution-oriented thinking.

Responsabilidades

• Participate in Major incident handling and troubleshoot service request failures.
• Proactively drive initiatives to standardize operations.
• Analyze root causes of failures and define corrective action plans.

Conhecimentos

Expert Linux Administrator

Cloud platform administration (Azure, AWS, Google Cloud)

Pacemaker administration

Shell scripting

Networking (TCP/IP, IP routing, NAT)

Problem Management and Root Cause Analysis

Formação académica

Bachelor’s degree or higher in Computer Science, Engineering, Information Technologies Management

Ferramentas

Ansible

CHEF

Descrição da oferta de emprego

LINUX SERVER MANAGER FOR ENHANCED OPERATIONS SERVICE

We are looking for professionals with extensive experience in Linux and Unix, and public Cloud, for support in Professional Services.

The ideal candidate has deep understanding of Cloud operations, being able to give L3 support, acting in a big team, dedicated to help clients. We need someone able to solve critical and high-impact issues independently.

A customer first mindset is a must.

• Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer. (Level 3 support)
• Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system
• Drive initiatives to standardize and simplify server operations.
• Continuous improvement methodologies : root cause analysis for Service requests failures / outages, performance issues
• Analyze root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
• Coordinate and orchestrate the work between the various teams, collaborating with other units within and outside Enterprise Cloud Service units.
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focusing on automation enhancements.
• Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

SKILLS AND COMPETENCIES

• Technically skilled in providing expert support for all Linux OS / Windows and Infra customer issues (Expert Linux Administrator).
• Strong experience in administration of our cloud platform based on Linux operating systems in Azure, AWS and Google Cloud as well as in SAP data centres.
• Pacemaker administration knowledge.
• Practical experience with OS operation, upgrades and security patching
• Networking experience with the suite of TCP / IP, IP routing, NAT, firewalls
• Experience with network services like DNS and LDAP and HTTP proxies
• Good understanding of IT security, OS hardening
• Experience in script programming (Shell, Perl, Python, Go) and with server automation tools (Ansible, CHEF)
• Experience with server operations in large environments and in public clouds.
• Experience in Problem Management, Root cause analysis methodologies

EDUCATION AND QUALIFICATIONS

• 8+ years of related professional experience
• Bachelor’s degree or higher (Computer Science, Engineering, Information Technologies Management)
• Good analytical and solution-oriented thinking
• Very good communication
• Experience of safeguarding customer relationship and strong customer service focus
• Fluency in English

We are digital changemakers – here to disrupt old ideas, blaze new trails, and help enterprises transform and scale at unparalleled speed.

Tech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes. With our promise to help our customers “scale at speed,