Enterprise Support Engineer

HotMic; Presidente Prudente; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A tech firm specializing in video solutions is hiring a Senior Enterprise Support Engineer in São Paulo. This role involves full-stack JavaScript development and direct customer support. Candidates must have strong teamwork skills, experience with enterprise customers, and be fluent in English. You'll be responsible for developing tailored features and ensuring effective communication with the client. Join a dynamic team and help shape innovative solutions.

Qualificações

• Fluent English (spoken and written) required.
• Senior-level full-stack JavaScript experience needed.
• Experience in structured team sprints is a plus.

Responsabilidades

• Develop and deliver features tailored to a large enterprise customer.
• Provide technical support, troubleshooting, and issue resolution.
• Communicate directly with the customer via calls and messages.

Conhecimentos

Fluent English

Full-stack JavaScript experience

Experience working in structured team sprints

Background working with enterprise customers

Teamwork

Ability to work independently

Descrição da oferta de emprego

About HotMic

HotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.

Role Overview

We are hiring a Senior Enterprise Support Engineer to work directly with one major enterprise customer. This is a hands‑on role involving both full‑stack JavaScript development and customer‑facing support. You will gather requirements, develop and ship customer‑specific features, resolve issues, and keep the customer updated through calls and messages. You’ll also participate in our regular engineering sprints alongside other developers and product staff.

Responsibilities

• Develop and deliver features tailored to a large enterprise customer.
• Provide technical support, troubleshooting, and issue resolution.
• Communicate directly with the customer via calls and messages.
• Work within engineering sprints and coordinate with internal teams.
• Maintain clear, fluent English communication.

Requirements

• Fluent English (spoken and written).
• Senior‑level full-stack JavaScript experience.
• Experience working in structured team sprints.
• Background working with enterprise customers or complex implementations.
• Comfortable in a mixed engineering + support role.
• Strong teamwork and ability to work independently.