Enterprise Support Engineer

Hotmic; Natal; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology company specializing in AI solutions is seeking a Senior Enterprise Support Engineer to work with a major enterprise customer. Responsibilities include developing and delivering features, providing technical support, and maintaining communication with the customer. The ideal candidate will have senior-level full-stack JavaScript experience and strong proficiency in English. This role offers an opportunity to engage in both engineering and customer support functions.

Qualificações

• Fluent English (spoken and written).
• Senior-level full-stack JavaScript experience.
• Experience working in structured team sprints.

Responsabilidades

• Develop and deliver features tailored to a large enterprise customer.
• Provide technical support, troubleshooting, and issue resolution.
• Communicate directly with the customer via calls and messages.

Conhecimentos

Fluent English

Full-stack JavaScript

Teamwork

Independence

Descrição da oferta de emprego

About HotMic

HotMic builds AI-powered video creation workflows that help creators and media teams produce high-quality content faster and more efficiently. We operate our own platform and also work closely with large enterprise customers to deliver custom, high-impact solutions.

Role Overview

We are hiring a Senior Enterprise Support Engineer to work directly with one major enterprise customer. This is a hands-on role involving both full-stack JavaScript development and customer-facing support. You will gather requirements, develop and ship customer-specific features, resolve issues, and keep the customer updated through calls and messages. You’ll also participate in our regular engineering sprints alongside other developers and product staff.

Responsibilities

• Develop and deliver features tailored to a large enterprise customer.
• Provide technical support, troubleshooting, and issue resolution.
• Communicate directly with the customer via calls and messages.
• Work within engineering sprints and coordinate with internal teams.
• Maintain clear, fluent English communication.

Requirements

• Fluent English (spoken and written).
• Senior-level full-stack JavaScript experience.
• Experience working in structured team sprints.
• Background working with enterprise customers or complex implementations.
• Comfortable in a mixed engineering + support role.
• Strong teamwork and ability to work independently.