Engenheiro de Infraestrutura

ADP; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology services provider is seeking an Azure Senior Support Engineer to provide advanced technical support to enterprise customers, troubleshoot complex issues, and collaborate with engineering teams. The ideal candidate has a Bachelor's degree, 3+ years in technical support, and strong expertise in Microsoft Azure services. This role offers an opportunity to make a significant impact in customer satisfaction and cloud technology support.

Qualificações

• 3+ years of experience in technical support or cloud engineering.
• Proficiency in troubleshooting Windows and/or Linux environments.
• Experience with networking concepts (DNS, VPN, etc.).

Responsabilidades

• Serve as a subject matter expert for Azure services.
• Diagnose and resolve complex technical issues related to Azure.
• Document solutions and best practices for teams.

Conhecimentos

Expertise in Microsoft Azure services

Strong problem-solving skills

Excellent communication skills

Fluency in spoken and written English

Formação académica

Bachelor’s degree in Computer Science or related field

Ferramentas

PowerShell

Azure CLI

Descrição da oferta de emprego

Job Title: Azure Senior Support Engineer

Position Description:

We seek a talented Azure Senior Support Engineer. The Ideal candidate will provide advanced technical support and guidance to enterprise customers, leveraging Microsoft Azure services. You will troubleshoot complex issues, collaborate with engineering teams, and ensure customer satisfaction by delivering timely and effective solutions. This role requires a deep understanding of cloud technologies, strong problem-solving skills, and a customer-centric mindset.

Responsibilities:

• Serve as a subject matter expert for Azure services, providing advanced technical support to customers.
• Diagnose, troubleshoot, and resolve complex technical issues related to Azure infrastructure, networking, security, and platform services.
• Collaborate with internal engineering and product teams to escalate and resolve critical incidents.
• Document solutions, best practices, and technical guidance for internal teams.
• Mentor and support junior engineers, fostering knowledge sharing and skill development.
• Participate in on-call rotations and respond to high-priority incidents as needed.
• Continuously update technical knowledge to keep pace with Azure platform changes and new features.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 3+ years of experience in technical support, cloud engineering, or a related role.
• Expertise in Microsoft Azure services and cloud architecture.
• Proficiency in troubleshooting Windows and/or Linux environments.
• Experience with networking concepts (DNS, VPN, firewalls, load balancers).
• Excellent communication and interpersonal skills.
• Fluency in spoken and written English.

Additional Job Details (Preferred Skills)

• Azure certifications (e.g., AZ-104, AZ-305, AZ-400).
• Experience with automation and scripting (PowerShell, Azure CLI, or similar).
• Familiarity with DevOps practices and CI/CD pipelines.
• Knowledge of security best practices in cloud environments.
• Experience supporting enterprise customers in a fast-paced environment.