Employee Advisory Manager

Bp; Barueri; Presencial; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A leading energy company in Brazil is seeking an Employee Advisory Manager to lead the Employee Advisory team. This role requires a strong HR background with at least 10 years of experience in client-service functions and proven team management. You will enhance employee experiences through effective query resolution and continuous performance improvement. The ideal candidate is passionate about people, fluent in English, and ready to work in a dynamic environment.

Qualificações

• Minimum 10 years of experience managing a client-service oriented function.
• Proficient in English and available for rotational shifts.
• Experience in managing large teams with at least 2 years at a manager level.

Responsabilidades

• Lead the Employee Advisory team, managing performance and continuous improvement.
• Ensure effective resolution of employee queries and delivery of services.
• Conduct quality assurance and manage team compliance with policies.

Conhecimentos

Problem solving skills

Stakeholder management

Advanced communication

Numeracy & analytical thinking

Digital tool proficiency

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

Microsoft 365

CRM systems

HR management systems (e.g., Workday)

Descrição da oferta de emprego

Location

• Brazil - Barueri
• Travel required
• Up to 10% travel should be expected with this role
• Job category
• HR
• Relocation available
• This role is not eligible for relocation
• Job type
• Professionals
• Job code
• RQ
• Experience level
• Senior

Job summary

Entity :

People, Culture & Communications

Job Family Group : HR Group

Job Description :

As all roles in our global locations require professional-level English, we kindly ask that you submit your resume in English.

People, Culture & Communications (PC&C) :

At bp, our people are our most valuable asset.

The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive.

As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer focused.

We're investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

We're looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people.

If you're ready to build something transformative, this is the place for you.

Role Synopsis

The Employee Advisory Manager is responsible for leading the Employee Advisory team, driving its performance, and seeking continuous improvement opportunities.

This role involves managing relationships across People & Culture, overseeing knowledge management, and supporting global and local system and process implementations.

The role holder ensures the team resolves employee queries effectively and delivers the best employee experience.

Role Purpose

To lead the Employee Advisory team, driving performance and continuous improvement.

The team resolves employee queries and aims to deliver the best employee experience.

The role also involves managing relationships across P&C, overseeing knowledge management, and supporting system and process implementations.

Role Accountabilities

• Full team management responsibilities, including resource planning and implementation for supporting the annual P&C cycle and agenda.
• Manage on-the-ground delivery, respond to service demands, and conduct quality assurance activities.
• Manage team performance to ensure service delivery as per performance targets.
• Coach team members to address process gaps, identify inefficiencies, and embed a continuous improvement culture.
• Ensure team compliance with policies and procedures, raising risks / issues as needed.
• Ensure queries on policy / procedures are answered accurately and within agreed timeframes.
• Manage issues in a timely manner and provide Root Cause Analysis (RCA).
• Lead, plan, and organize individual projects impacting Employee Advisory for India and the UK.
• Contribute to Operations & Advisory business continuity activities.
• Represent the regions to internal and external partners.
• Build and maintain strong working relationships within Operations and Advisory and the business.
• Support the O&A Leadership Team with annual planning.

Essential Education and Experience Requirements

• Bachelor's degree or equivalent experience.
• Min 5 years exp in managing large teams with at least 2 years' experience working at a manager level.
• Minimum of 10 years of experience managing a client-service oriented function with experience in management of large corporate initiatives / projects, critical thinking, relationship management, financial budgets and processes.
• Actively working to develop capability in line with the people and culture capability framework.
• Proficient in English.
• Availability to work a rotational shift in US Central Time business hours.

Technical

• HR generalist / practitioner / HRBP or related / equivalent experience, strong knowledge of people and culture processes.
• Problem solving skills demonstrated through experience in complex case management.
• Advanced capability in active listening and communication.
• Uses digital tools to improve personal, team and business productivity and ways of working.
• Numeracy & analytical thinking - able to quickly and effectively analyse data to provide business insights and inform business decisions.
• Risk Management - able to manage ER / IR cases responsibly, identifying, pre-empting and mitigating risk.
• Proficient in using CRM systems.
• Proficient in using Microsoft 365.
• Proficient in using HR management systems e.g., Workday.

Behavioral : Business Capability

• Solution focus - identifies and recommends solutions which will contribute to bp and/or enhance relationships and ways of working.
• Stakeholder management - Ability to engage with and influence key business and people and culture partners.
• Uses partnering, consultancy skills and a 'coach approach' to build trust.
• Business sense - keeps up to date with internal and external context, understands th