Director of Client Success (Delivery) - West Coast

Unspecified; Costa Rica; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A consulting and technology services firm is seeking a Director of Client Success to oversee delivery and growth across enterprise accounts. The role involves leading teams, building client relationships, and expanding services including AI initiatives. Ideal candidates have over 10 years of experience in client engagement and a proven track record in delivery leadership. This position offers a dynamic opportunity to influence and innovate in a rapidly evolving field.

Qualificações

• 10+ years in client delivery/engagement leadership.
• Proven portfolio ownership in digital engineering.
• Familiarity with AI-SDLC practices.

Responsabilidades

• Own delivery & outcomes for a multi-account portfolio.
• Grow the business through solution-led expansions.
• Run crisp governance and transparent reporting.

Conhecimentos

Client delivery leadership

Sales partnership

AI initiative management

Executive presence

Delivery reporting tools

Ferramentas

Power BI

Kantata

Descrição da oferta de emprego

Director of Client Success (Delivery) - West Coast

Costa Rica

BRL 35.000 - 55.000

Overview

Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.

Following the acquisition of Tooploox, a premier AI and product development company, Solvd now offers true end-to-end delivery—from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively.

We’re hiring a Director of Client Success to own delivery and growth across a portfolio of enterprise accounts. You will lead cross‑functional teams to deliver with excellence, build senior‑level client relationships, and partner with sales to expand into AI Build, data, digital experience, cloud, and quality engineering programs. You’ll also help unify client experience across our Solvd, EBT, and TPX heritage.

What you\'ll do

• Own delivery & outcomes for a multi‑account portfolio—scope, schedule, budget, quality, risk.
• Grow the business with sales partners ("two‑in‑a‑box" motion) through solution‑led expansions and renewals.
• Activate AI Build—run AI Readiness, launch Minimum Viable Agents (MVAs), and scale pilots into production.
• Run crisp governance—QBRs, exec steering, and transparent reporting.
• Unify the experience across Solvd + EBT + TPX accounts during integration—no delivery disruption.

What you\'ll bring

• 10+ years in client delivery/engagement leadership within digital engineering/consulting; proven portfolio ownership.
• Track record partnering with sales to drive portfolio growth and client value.
• Hands-on experience launching AI-enabled initiatives (readiness, pilots, or productionization) and familiarity with AI‑SDLC practices.
• Executive presence with CXO stakeholders; strong commercial acumen (SoWs, renewals, change control).
• Fluency with delivery/PSA and reporting tools (Power BI or similar; Kantata or similar).

Why Solvd Group

• Lead strategic enterprise accounts during a pivotal AI transformation.
• Work across deep engineering/design talent pools from Solvd, EBT, and TPX.
• Build reusable assets and accelerators that scale across industries.
• Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation.
• Be part of a global team with equal opportunities for collaboration across continents and cultures.
• Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards.

Ready to make an impact?

If you\'re excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together.