Director, LATAM Carrier Relations

Twilio; Brasil; Presencial; BRL 768 000 - 1 075 000; Tempo integral

Resumo da oferta

Twilio is seeking an experienced and dynamic Director to lead our LATAM Carrier Relations team, guiding a regional supply strategy and forging partnerships with carriers across Latin America. You will collaborate with Sales, Product, and Legal teams to align market demand with local capabilities and drive Twilio's growth in the region.

The ideal candidate has a strong telecom background, LATAM regulatory know-how, and a proven record of building high-performing teams; fluency in Spanish,

Qualificações

• Minimum 10 years in telecommunications services industry with 5+ years in leadership.
• Deep LATAM telecom markets knowledge and regulatory exposure.
• Experience aligning infrastructure/supply with revenue demand with Sales & GTM.
• Strong negotiation and multi-country communication skills.
• Fluency in Spanish, English and Portuguese.
• Bachelor's in Telecommunications, Business or related field; Master preferred.
• Familiarity with SS7, ISUP, MAP, SIP.

Responsabilidades

• Lead and mentor carrier relations team across LATAM.
• Partner with Sales and Product to align demand and supply strategies.
• Develop and maintain regional carrier partnerships.
• Navigate LATAM regulations and adapt supply strategy.
• Implement KPIs to measure supplier performance.
• Resolve regional carrier service issues and ensure reliability.

Conhecimentos

Team Leadership

Negotiation

LATAM Markets

Regulatory Knowledge

Go-To-Market

Communication

Formação académica

Bachelor's in Telecommunications or Business

Master's preferred

Descrição da oferta de emprego

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Director, LATAM Carrier Relations.

About the job

Twilio is seeking an experienced and dynamic Director to spearhead our Carrier Relations team across Latin America. This role is pivotal in ensuring seamless communication services, driving a localized supply strategy, and fostering strategic partnerships with regional carriers. Working closely with cross-functional partners—such as Sales, Product, Commercial Legal, Regulatory— you will align market demand with local carrier capabilities to power Twilio’s growth in the region. The ideal candidate brings a robust background in telecommunications, deep expertise in LATAM regulatory environments, and a track record of building high-performing teams.

Responsibilities

In this role, you’ll:

• Team Leadership: Lead and mentor a team of carrier relations specialists across LATAM, fostering a collaborative, high-performance, and region-aware culture.
• Sales Alignment & Demand Strategy: Partner closely with Sales and Product teams to analyze market trends, understand customer demand, and co-develop country-specific supply strategies tailored to individual LATAM markets.
• Carrier/Supply Partnerships & Negotiation: Develop and maintain strong, strategic relationships with regional and local carriers and other suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery.
• Regulatory & Market Intelligence: Navigate complex local telecommunications regulations and upcoming policy changes to proactively adapt Twilio's supply strategy and maintain strict compliance across all LATAM territories.
• Performance & KPI Management: Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency in alignment with regional business goals.
• Operational Execution: Act as an escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining high service reliability.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations.
• Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments.
• Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand.
• Strong negotiation, influence, and communication skills in complex multi-country environments.
• Data-driven, analytical approach to decision-making and route optimization.
• Fluency in Spanish, English and Portuguese.
• Bachelor's degree in Telecommunications, Business Administration, or a related field (Master's degree preferred).
• Familiarity with core communication protocols and standards (e.g., SS7, ISUP, MAP, SIP).

Location

This role will be remote, and based in Colombia or Brazil.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

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We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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