Digital Customer Engagement Manager (Dcem

Mak Technologies Llc; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology firm is seeking a Digital Customer Engagement Manager to oversee projects supporting customer engagement strategies. The ideal candidate should possess strong knowledge of IT Service Management and SAP solutions. This role will involve managing a team and ensuring successful project delivery, all while working remotely. Proficiency in English is required, along with additional language skills being a plus. Short-term contract anticipated, lasting from 4 to 6 months.

Qualificações

• Strong hands-on experience with SAP Basis activities.
• Experience with SAP release version upgrades.
• Ability to troubleshoot complex technical issues.

Responsabilidades

• Manage projects related to customer engagement.
• Ensure smooth operations of SAP and cloud solutions.
• Lead a team of 4 to deliver on project goals.

Conhecimentos

Strong knowledge of IT Service Management

SAP Basis

SAP Applications

Technical troubleshooting skills

Proficiency in English

Descrição da oferta de emprego

Position: digital Customer Engagement Manager (dCEM) Remote: Yes

Duration: 4 to 6 months plus

Distribution Effort: 5 / Days per week (remote)

Project Role: Project Manager

No of Positions: 4 position

Short description: dCEM

MUST HAVE skills

Technical Skills

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications
• Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
• Working experience with SAP HEC, SAP S / 4HANA or any other cloud solution.
• Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
• Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus / on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.