digital Customer Engagement Manager (dCEM

MAK Technologies LLC; Presidente Prudente; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A dynamic technology firm in Brazil is seeking a digital Customer Engagement Manager (dCEM) for a remote role focused on managing digital customer initiatives. The ideal candidate will have a strong background in IT Service Management and SAP applications, with proven experience in project management and infrastructure updates. Proficiency in English is required, and additional language skills are a plus.

Qualificações

• Strong knowledge of IT Service Management, SAP Basis, and SAP Applications.
• Hands-on experience with SAP Basis activities and cloud solutions.
• Proficiency in English (written and verbal).

Responsabilidades

• Manage digital customer engagement initiatives.
• Coordinate SAP infrastructure updates and version upgrades.
• Collaborate on project management tasks.

Conhecimentos

IT Service Management

SAP Basis

SAP Applications

cloud solutions

Technical troubleshooting

Proficiency in English

Additional languages

Descrição da oferta de emprego

Position : digital Customer Engagement Manager (dCEM)

Remote : Yes

Duration: : 4 to 6 months plus

Distribution Effort : 5/Days per week (remote)

Project Role : Project Manager

No of Positions: 4 position

Short description : dCEM

MUST HAVE skills

Technical Skills

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications
• Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
• Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.
• Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
• Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.