Digital Customer Engagement Manager (Dcem

Mak Technologies Llc; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology solutions provider is seeking a digital Customer Engagement Manager (dCEM) for a remote position in Brazil. The role involves managing digital customer engagement initiatives and requires strong knowledge of IT Service Management, SAP Basis, and cloud solutions. Candidates should possess excellent technical troubleshooting skills and proficiency in English. This project will last for 4 to 6 months and offers flexible remote work arrangements.

Qualificações

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications.
• Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers.
• Working experience with SAP HEC or any other cloud solution.
• Experience with network and Load Balancer topics.
• Strong technical troubleshooting skills.

Responsabilidades

• Handle project management of digital Customer Engagement initiatives.
• Coordinate with different teams to ensure smooth project execution.

Conhecimentos

IT Service Management

SAP Basis

SAP Applications

SAP S/4HANA

Infrastructure operations

Technical troubleshooting

Proficiency in English

Descrição da oferta de emprego

Position: digital Customer Engagement Manager (dCEM) Remote: Yes

Duration: 4 to 6 months plus

Distribution Effort: 5 / Days per week (remote)

Project Role: Project Manager

No of Positions: 4 position

Short description: dCEM

MUST HAVE skills

Technical Skills

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications
• Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
• Working experience with SAP HEC, SAP S / 4HANA or any other cloud solution.
• Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
• Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus / on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.