Digital Customer Engagement Manager (Dcem

Mak Technologies Llc; Caucaia; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology solutions company is seeking a Digital Customer Engagement Manager to oversee IT Service Management and SAP applications. This remote role requires strong knowledge in SAP Basis, technical troubleshooting, and proficiency in English. Ideal candidates will have hands-on experience with cloud solutions and infrastructure operations. The position duration is 4 to 6 months, with a flexible work week.

Qualificações

• Strong knowledge of IT Service Management, SAP Basis, and SAP Applications.
• Hands-on experience with SAP Basis activities and infrastructure updates.
• Experience with SAP HEC or SAP S/4HANA cloud solutions.

Responsabilidades

• Manage project tasks as a Project Manager.
• Conduct troubleshooting and ensure operational integrity.
• Coordinate with teams on cloud infrastructure topics.

Conhecimentos

IT Service Management

SAP Basis

SAP Applications

Infrastructure operations

Technical troubleshooting

Proficiency in English

Descrição da oferta de emprego

Position : digital Customer Engagement Manager (dCEM)

Remote : Yes

Duration : 4 to 6 months plus

Distribution Effort : 5 / Days per week (remote)

Project Role : Project Manager

No of Positions : 4 position

Short description : dCEMMUST HAVE skills

Technical Skills

Strong knowledge of IT Service Management, SAP Basis and SAP Applications

Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers

Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.

Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics

Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus / on top.

E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.