Digital Customer Engagement Manager (Dcem

Mak Technologies Llc; Teletrabalho; BRL 325.000 - 489.000; Tempo parcial

Resumo da oferta

A leading technology firm is seeking a digital Customer Engagement Manager to manage project delivery and customer interaction. The role requires strong knowledge of IT Service Management, SAP Basis, and cloud solutions. Successful candidates will demonstrate technical troubleshooting skills and proficiency in English, with additional languages as an asset. The position offers remote work flexibility and involves coordinating efforts across various teams and clients.

Qualificações

• Strong knowledge of IT Service Management, SAP Basis, and SAP Applications.
• Hands-on experience with SAP Basis activities and infrastructure updates for cloud customers.
• Proficiency in English, with additional languages as a plus.

Responsabilidades

• Manage project delivery for digital customer engagement.
• Coordinate with cloud service providers and clients.
• Oversee technical troubleshooting and project implementation.

Conhecimentos

IT Service Management

SAP Basis

SAP Applications

Technical troubleshooting

Infrastructure operations

Descrição da oferta de emprego

Position: digital Customer Engagement Manager (dCEM) Remote: Yes

Duration: 4 to 6 months plus

Distribution Effort: 5 / Days per week (remote)

Project Role: Project Manager

No of Positions: 4 position

Short description: dCEM

MUST HAVE skills

Technical Skills

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications
• Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
• Working experience with SAP HEC, SAP S / 4HANA or any other cloud solution.
• Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
• Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus / on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.