Digital Customer Engagement Manager (Dcem

Mak Technologies Llc; Cambé; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A tech solutions provider in Brazil is seeking a digital Customer Engagement Manager to oversee SAP-related projects remotely. Candidates must possess strong technical skills in IT Service Management and SAP applications. The role requires effective management of infrastructure-related tasks and technical troubleshooting. Proficiency in English is mandatory, with additional language skills as a bonus.

Qualificações

• Strong knowledge of IT Service Management, SAP Basis, and SAP Applications.
• Hands-on experience with SAP Basis activities and infrastructure updates.
• Working experience with SAP HEC or SAP S/4HANA solutions.

Responsabilidades

• Manage technical aspects related to IT Infrastructure and SAP.
• Troubleshoot technical issues effectively.
• Work closely with cloud customers on their requirements.

Conhecimentos

IT Service Management

SAP Basis

SAP Applications

Technical troubleshooting

Proficiency in English

Descrição da oferta de emprego

Position : digital Customer Engagement Manager (dCEM)

Remote : Yes

Duration : 4 to 6 months plus

Distribution Effort : 5 / Days per week (remote)

Project Role : Project Manager

No of Positions : 4 position

Short description : dCEMMUST HAVE skills

Technical Skills

Strong knowledge of IT Service Management, SAP Basis and SAP Applications

Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers

Working experience with SAP HEC, SAP S/4HANA or any other cloud solution.

Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics

Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus / on top.

E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.