Digital Bank, Country Director

Western Union Financial Services, Inc.; São Paulo; Híbrido; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A global financial services provider is seeking a Country Director for Digital Banking in São Paulo, Brazil, to lead the launch and success of its digital banking offerings. The role requires a deep understanding of consumer banking, digital products, and engaging with customers in a regulated environment. You will collaborate with various functions to ensure compliance and customer satisfaction. The position offers competitive health benefits, life insurance, and meal vouchers for employees.

Serviços

Short-term incentives

Health insurance options

Accident and life insurance

Food and meal vouchers

Qualificações

• 7-10 years of experience in retail consumer banking or payments.
• Deep understanding of regulated environments for financial products.
• Experience engaging customers in a digital and regulated environment.

Responsabilidades

• Ensure successful build and roll-out of digital banking offering.
• Work with country leaders for seamless customer experiences.
• Define and implement a customer value proposition and business model.

Conhecimentos

Retail consumer banking experience

Stakeholder management

Budget management

Project management skills

Effective communication in English

Descrição da oferta de emprego

Digital Bank, Country Director São Paulo, Brazil

Do you want to drive customer delivery innovation for a leading global financial network that bridges over 200 countries and territories and over 130 currencies?

Do you have what it takes to help us accelerate digital adoption and expand our digital banking customer base?

Join Western Union as a Country Director for Digital Banking based in Sao Paulo.

Western Union powers your pursuit.

As the Country Director, you will be responsible for the overall success of the build and roll-out of Western Union's consumer digital banking offering in Brazil market, including owning customer outcomes, P&L growth, and risk outcomes (as first Line of Defense).

Role Responsibilities

• Act as a general manager bringing together group and bank functions (including marketing, GTM, product, operations, compliance, risk, fraud and finance) to ensure that the proposition and its delivery meets the customers', business' and regulatory requirements.
• Work with other Western Union country leaders (e.g., Money Transfer) to ensure a seamless omnichannel experience is delivered to Western Union customers in the country market.
• You will need to have a deep understanding of operating in a regulated environment, including regulations relating to the selling of financial products.
• Define, Implement, develop and operate a business model / product.
• Building strategic partnerships and maintaining relationships with strategic partners.

Especially at the beginning, you will need to be comfortable working in start-up mode and will need to exercise entrepreneurial skills as a strategist, a marketer, an operations leader, a risk manager, a regulatory and licensing expert, and a business champion.

Role Requirements

• For such an important role, you will need to have 7-10 years of experience in retail consumer banking and / or payments, in a digital environment.
• Experience engaging with customers and selling in a regulated environment.
• Vendor and budget management.
• Experience in digital products and defining winning customer value proposition and business model.
>Demonstrated ability to manage and communicate with stakeholders at various levels internally and externally while having excellent verbal and written business English skills.
• Experience defining, implementing, and operating financial services products and payments : Accounts, Cards, Pix.
• Team player with the ability to prioritize workload in line with tight deadlines and under pressure, and with organizational and project management skills with the ability to break large tasks into smaller tasks that can be monitored and tracked.

We make financial services accessible to humans everywhere.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Brazil-specific benefits include :

• Medical (CarePlus) and dental (Privian) assistance : plans with no fixed contribution, with co-participation in consultations and exams
• Life insurance
• Food voucher
• Meal voucher

LI-GV1 #Hybrid

Estimated Job Posting End Date :