DevOps Tech Lead

Mercado de Ti; São Paulo; Híbrido; BRL 240 000 - 420 000; Tempo integral

Resumo da oferta

o9 Solutions is seeking a DevOps Tech Lead in São Paulo to own critical escalations and drive rapid resolution for cloud infrastructure and platform stability. You will bridge customer issues with engineering teams, maintain CI/CD pipelines, and optimize deployment models across major clouds.

The role emphasizes leadership, strong English communication, and a hands-on approach to incident management in a fast-paced, global environment.

Qualificações

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related field.
• Master’s degree is preferred.
• Experience in customer-facing, high-severity escalation roles is a plus.

Responsabilidades

• Escalation ownership for DevOps, cloud infrastructure, and environment operations.
• Diagnose root causes, review logs, validate configurations, and drive rapid resolutions.
• Maintain multi-cloud architecture, CI/CD pipelines, and deployment models.
• Collaborate with Product, Engineering, and Support to improve system reliability.

Conhecimentos

AWS

Azure

GCP

Kubernetes

CI/CD

SRE

Logging

Production Troubleshooting

Formação académica

Bachelor’s degree in CS or related

Master’s degree preferred

Ferramentas

Terraform

Docker

Prometheus

Grafana

CloudWatch

Descrição da oferta de emprego

# DevOps Tech Leado9 Solutions, Inc.**Transforming the Future of Enterprise Planning**At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions - even billions - in value leakage, we help businesses plan smarter and faster.This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.**DevOps Tech Lead**As a DevOps Tech Lead, you will play a pivotal, high-visibility role in supporting global customers. Serving as the primary technical contact for critical escalations regarding DevOps, cloud infrastructure, and environment stability, you will bridge the gap between complex customer issues and internal engineering teams. You will diagnose root causes, drive rapid resolution, and ensure an exceptional platform experience.We invest heavily in our talent. You'll work with cutting-edge cloud architectures, solve complex high-stakes problems, and collaborate with a globally distributed, high-performing team.This position operates on a Sunday through Thursday schedule during standard daytime hours.**What you'll do for us*** **Escalation Ownership:** Act as the primary technical escalation point for customer issues concerning DevOps, cloud infrastructure, and environment operations.* **Technical Diagnosis & Support:** Partner directly with customer technical teams to investigate, gather context, review logs, validate configurations, and diagnose root causes.* **Issue Translation & Triage:** Translate complex customer challenges into actionable problem statements for DevOps, SRE, and software engineering teams, assessing severity and prioritizing resolution.* **Platform & Infrastructure Expertise:** Maintain an in-depth understanding of o9's multi-cloud architecture, CI/CD pipelines, containerization, and deployment models.* **Customer Advocacy & Communication:** Provide transparent, timely updates throughout the incident lifecycle, acting as a trusted technical advisor.* **Continuous Improvement:** Track recurring trends and collaborate with leadership to recommend process, tooling, and architectural enhancements.* **Cross-Functional Collaboration:** Partner closely with Product, Engineering, and Support teams to continuously improve system reliability and the customer experience.**What you'll have****Education & Experience*** **Experience:** **8+ years minimum** of hands-on experience in a DevOps, deployment, or cloud/infrastructure operations role.* **Education:** **Bachelor's degree required** in Computer Science, Software Engineering, Information Technology, or a related field. A **Master's degree is preferred**.* **Customer Engagement:** Proven track record in customer-facing, high-severity escalation, or technical advisor roles.**Technical Skills*** **Cloud & Containerization:** Deep hands-on experience with major cloud platforms (**AWS, Azure, or GCP**), **Kubernetes**, and container environments.* **CI/CD & Operations:** Strong experience managing CI/CD pipelines, production deployment, and infrastructure monitoring/logging tools.* **Troubleshooting:** Proven ability to break down and resolve complex production issues within SaaS or cloud-native environments.**Core Competencies & Language*** **Language:** **Fluent English** (written and spoken) is required for daily collaboration with global teams and customers.* **Communication:** Exceptional ability to distill complex technical concepts into clear language for both technical and non-technical audiences.* **Leadership & Resilience:** Strong sense of urgency, ownership, and composure when navigating high-pressure incident situations.At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels - hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!expand\\_moreO modelo informado é PJ. Benefícios e jornada estão no anúncio.Perfil alinhado a Gestão de TI. Stack, senioridade e responsabilidades estão no anúncio.expand\\_more