Devops Tech Lead

O9 Solutions, Inc.; Macapá; Híbrido; BRL 220 000 - 360 000; Tempo integral

Resumo da oferta

A o9 Solutions, Inc. procura um DevOps Tech Lead para atuar como contato técnico principal em escalonamento de incidentes, infraestrutura em nuvem e estabilidade do ambiente da plataforma. Você diagnostica causas, orienta equipes de engenharia e assegura uma experiência estável para clientes globais.

Requisitos: 8+ anos em DevOps/infra, formação em CS/SE, AWS/Azure/GCP, Kubernetes, CI/CD e monitoramento. Inglês fluente.

Qualificações

• 8+ anos de experiência em DevOps/infraestrutura/implementação em nuvem.
• Bacharel em Ciência da Computação, Engenharia de Software ou área relacionada.
• Inglês fluente para colaboração com equipes globais.

Responsabilidades

• Atuar como ponto técnico principal para escalonamentos de DevOps e operações em nuvem.
• Diagnosticar causas raízes, orientar equipes e acelerar resolução de incidentes.
• Manter a confiabilidade e a estabilidade da plataforma SaaS para clientes globais.
• Conduzir melhorias contínuas em CI/CD, monitoramento e automação de infraestrutura.

Conhecimentos

Fluent English

Liderança

Comunicação

Formação académica

Bacharel em Ciência da Computação ou área relacionada

Mestrado preferido

Ferramentas

AWS

Azure

GCP

Kubernetes

CI/CD

Descrição da oferta de emprego

DevOps Tech Lead o9 Solutions, Inc. macapá, estado do amapá, br

Descrição da vaga

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision‑making through our AI‑first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T‑Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

DevOps Tech Lead

As a DevOps Tech Lead, you will play a pivotal, high‑visibility role in supporting global customers. Serving as the primary technical contact for critical escalations regarding DevOps, cloud infrastructure, and environment stability, you will bridge the gap between complex customer issues and internal engineering teams. You will diagnose root causes, drive rapid resolution, and ensure an exceptional platform experience.

We invest heavily in our talent. You’ll work with cutting‑edge cloud architectures, solve complex high‑stakes problems, and collaborate with a globally distributed, high‑performing team.

What you’ll do for us

• Escalation Ownership: Act as the primary technical escalation point for customer issues concerning DevOps, cloud infrastructure, and environment operations.
• Technical Diagnosis & Support: Partner directly with customer technical teams to investigate, gather context, review logs, validate configurations, and diagnose root causes.
• Issue Translation & Triage: Translate complex customer challenges into actionable problem statements for DevOps, SRE, and software engineering teams, assessing severity and prioritizing resolution.
• Platform & Infrastructure Expertise: Maintain an in‑depth understanding of o9’s multi‑cloud architecture, CI/CD pipelines, containerization, and deployment models.
• Customer Advocacy & Communication: Provide transparent, timely updates throughout the incident lifecycle, acting as a trusted technical advisor.
• Continuous Improvement: Track recurring trends and collaborate with leadership to recommend process, tooling, and architectural enhancements.
• Cross-Functional Collaboration: Partner closely with Product, Engineering, and Support teams to continuously improve system reliability and the customer experience.

What you’ll have

Education & Experience

• Experience: 8+ years minimum of hands‑on experience in a DevOps, deployment, or cloud/infrastructure operations role.
• Education: Bachelor’s degree required in Computer Science, Software Engineering, Information Technology, or a related field. A Master’s degree is preferred.
• Customer Engagement: Proven track record in customer‑facing, high‑severity escalation, or technical advisor roles.

Technical Skills

• Cloud & Containerization: Deep hands‑on experience with major cloud platforms (AWS, Azure, or GCP), Kubernetes, and container environments.
• CI/CD & Operations: Strong experience managing CI/CD pipelines, production deployment, and infrastructure monitoring/logging tools.
• Troubleshooting: Proven ability to break down and resolve complex production issues within SaaS or cloud‑native environments.

Core Competencies & Language

• Language: Fluent English (written and spoken) is required for daily collaboration with global teams and customers.
• Communication: Exceptional ability to distill complex technical concepts into clear language for both technical and non‑technical audiences.
• Leadership & Resilience: Strong sense of urgency, ownership, and composure when navigating high‑pressure incident situations.

More About Us

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest‑growing technology companies in the world. Through our aim10x vision, we are committed to AI‑powered management, driving 10x improvements in enterprise decision‑making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real‑time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal‑opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!

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DevOps Tech Lead macapá, estado do amapá, br