Dealer Development Supervisor

Royal Enfield Brasil; São Paulo; On-site; BRL 180,000 - 280,000; Full time

Job summary

Royal Enfield Brasil seeks a Dealer Development Supervisor to grow and optimize the dealer network in Brazil. You will drive sales performance, enhance customer satisfaction, ensure brand alignment, and expand market presence.

You will work with regional managers, evaluate dealer performance, and implement action plans to improve profitability and market share, while maintaining strong compliance and brand standards.

Qualifications

• Degree qualified; 7–10 years within 2-wheeler or 4-wheeler automotive environments.
• Hands‑on experience in prospecting, negotiating, and opening new dealer networks.
• Strong negotiation skills across complex dealer agreements and commercial terms.

Responsibilities

• Dealer Network Support: Assist the sales team in achieving targets by strengthening dealer performance.
• Regional Collaboration: Roll out brand identity and retail standards across the dealer network.
• Financial Oversight: Monitor dealer financial health and guide improvements.
• Customer Experience Management: Oversee CSI surveys to ensure high customer experience.
• Dealer Development: Identify, evaluate, and onboard new dealers using sound business principles.
• Market Representation & Legal Compliance: Manage market representation while ensuring legal compliance.

Skills

Dealer network

Sales operations

Aftersales

Negotiation

Strategic planning

English fluency

Education

Degree qualified

Job description

As the Dealer Development Supervisor, you will support the growth and success of the dealer network by driving sales performance, enhancing customer satisfaction, ensuring brand alignment, and expanding market presence in the Brazil market.

Your key responsibilities will include, but are not limited to:

• Dealer Network Support: Assist the sales team in achieving sales, market share, profitability, and customer satisfaction targets by strengthening the performance and presence of assigned dealers.
• Regional Collaboration: Work closely with Regional Managers to roll out and maintain Royal Enfield’s brand identity and retail environment standards across the dealer network.
• Financial Oversight: Evaluate dealer financial health, monitor trends, and identify risks. Provide guidance and action plans to support financial improvement, especially for underperforming dealers.
• Customer Experience Management: Oversee the implementation and management of Customer Satisfaction Index (CSI) surveys to ensure a high standard of customer experience.
• Dealer Development: Lead the process of identifying, evaluating, and onboarding new dealers using sound business and financial principles to ensure their long-term success.
• Performance Improvement Planning: Create and execute strategic action plans to elevate the performance of underachieving dealers and align them with company expectations.
• Market Representation & Legal Compliance: Manage regional market representation activities, including addressing open points, buyouts, and performance issues while ensuring full legal compliance.
• Dealer Agreement Enforcement: Identify non-compliance with Dealer Agreement terms and work with stakeholders to create and implement corrective action plans.
• Legal Responsibilities: Lead the resolution of Dealer Agreement-related legal matters in accordance with established company policies.
• Competitive Intelligence: Monitor competitor dealer activity and market shifts and develop proactive strategies to maintain and grow brand competitiveness.
• Project Collaboration: Partner with internal teams and dealers on high-impact initiatives to drive growth and operational excellence.
• Market Growth Initiatives: Drive business development by enhancing dealer capabilities and expanding into underserved markets.
• Brand Activation Programs: Design and execute initiatives to strengthen Royal Enfield’s brand presence within dealer locations.
• Training & Development: In coordination with the Aftersales team, build and deliver training programs for dealer sales and technical staff to enhance performance and service quality.
• Reporting & Analytics: Prepare and present performance reports, sales forecasts, and budget summaries to internal stakeholders and leadership.

Experience/ Qualifications:

• Degree qualified; 7–10 years within 2-wheeler or 4-wheeler automotive environments.
• Prior operational experience in both Sales and Aftersales operations.
• Hands‑on experience in prospecting, negotiating, and opening new dealer networks.
• Strong negotiation skills across complex dealer agreements and commercial terms.
• Ability to operate at a strategic level while staying hands‑on in operational implementation.
• Fluent in English Language Speaking and written.

Royal Enfield - About Us:

The oldest motorcycle brand in continuous production, Royal Enfield has created beautifully crafted motorcycles since 1901. From its British roots, a manufacturing plant was established in Madras in 1955, a foothold from which Royal Enfield spearheaded the growth of India’s middleweight motorcycle segment. Royal Enfields are engaging, uncomplicated, accessible and fun to ride; a medium for exploration and self-expression. It’s an approach the brand calls Pure Motorcycling.

Royal Enfield’s premium motorcycle line‑up caters to varied aspirations and motivations. From stylish retro and neo‑retro roadsters like the Hunter 350, the Interceptor 650 and the Shotgun 650, to quintessentially thoroughbred cruisers like the Meteor 350, and the Super Meteor 650; and from adrenaline pumping machines like the all‑new Himalayan 450 adventure tourer, the Scram 411 ADV crossover and the Continental GT 650 cafe racer, to the timeless and iconic classics, like the Bullet and the Classic 350; Royal Enfield has an enviable portfolio of motorcycles.

Riders and a passionate community are fostered with a rich profusion of events at a local, regional and international level. Most notable are Motoverse (previously Rider Mania), an annual gathering of thousands of Royal Enfield enthusiasts in Goa, and series of epic rides ranging from peaceful and picturesque to the treacherous and challenging that test the mettle of the rider and the machine, and at the same time deepen the bond between them.

A division of Eicher Motors Limited, Royal Enfield operates through more than 2000 stores across all major cities and towns in India and through nearly 1080 stores in more than 65 countries around the globe. Royal Enfield has two world‑class Technology Centres, in Bruntingthorpe, UK, and in Chennai, India. The company’s world‑class, state‑of‑the‑art production facilities are located at Oragadam and Vallam Vadagal near Chennai, along with its legacy facility at Thiruvottiyur, which was Royal Enfield’s first modern manufacturing facility in India, set‑up in 1955. Royal Enfield also has modern CKD Assembly facilities across 5 global locations - Nepal, Brazil, Thailand, Argentina and Colombia.

Eicher Motors Limited (EML) (Bloomberg: EIM IN Reuters: EICH.NS) is the listed parent of Royal Enfield, global leader in the middleweight motorcycles segment (250cc - 750cc). For FY ’24, Eicher Motors Ltd recorded a total income of INR 16,536 crores which is approximately USD 2.01 billion.

Read more about us: www.royalenfield.com

Catch‑up on all the latest openings: https://royalenfield.com/aboutus/careers/