CX Training Coordinator

Gympass; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A wellness company in São Paulo is seeking a CX Onboarding Coordinator to manage onboarding initiatives and ensure new hires are prepared for success. Responsibilities include overseeing the onboarding lifecycle, leading training sessions, and collaborating with leadership. Ideal candidates should have experience in training and be proficient in both Portuguese and English. This role offers a flexible work environment and a comprehensive benefits package.

Serviços

Free Gold+ membership for wellness resources

Emotional wellbeing program

Health, dental, and life insurance

Flexible work options

Paid parental leave

Qualificações

• At least two years of experience in training.
• Strong communicator able to present to diverse audiences.
• Knowledge of adult learning methodologies.

Responsabilidades

• Oversee the entire onboarding lifecycle.
• Lead daily execution of training sessions.
• Serve as leader and mentor for Training Analysts.
• Coordinate with CX leadership and stakeholders.
• Prepare and present reports on onboarding effectiveness.

Conhecimentos

Collaboration

Communication in Portuguese and English

Problem-solving

Experience in Customer Support

Proficiency with Google Suite or Microsoft Office

Descrição da oferta de emprego

Overview

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

The Opportunity

The CX Training team's objective is to ensure that our CX frontline teams are prepared with the knowledge, skills, and mindset to provide the best service to our customers. As the CX Onboarding Coordinator, your mission is to guarantee new hires have the best possible entry experience and are ready to start our customer support.

You will serve as the leader for all onboarding initiatives, collaborating with key stakeholders to guarantee training success and continuously improving our programs through data-driven insights and innovative practices.

Your Impact

• Onboarding Program Management: Oversee the entire onboarding lifecycle, from offer acceptance through the first months on the job. Ensure a seamless onboarding with valuable content, material preparation, and logistics.
• Training Delivery and Quality Assurance: Lead and manage the daily execution of training sessions, ensuring content and delivery meet quality benchmarks. Accountable for overall performance and quality of knowledge transfer by your team.
• Talent Development: Serve as a leader and mentor for the Training Analysts, focusing on holistic professional growth, daily activities, best practices, and long-term development plans.
• CX Leadership: Primary point of contact for CX leadership on new hire discussions. Collaborate to ensure alignment and successful delivery of global onboarding training programs with internal and BPO stakeholders.
• Cross-Functional Collaboration: Liaise with Quality, Process, and other CX support teams to align onboarding content and training with company standards and updates.
• Strategic Reporting & Analysis: Prepare and present high-level reports to stakeholders and senior leadership. Measure onboarding effectiveness via new hire performance, engagement metrics, and LMS feedback to identify gaps and drive improvement.
• AI and Innovation Initiatives: Lead efforts to integrate new technologies, including AI, to create scalable, personalized, and efficient onboarding.
• Live the Mission: Inspire and empower others by prioritizing wellbeing and fostering a supportive environment where colleagues can take care of themselves and maintain work-life wellness.

Who You Are

• A natural collaborator with at least two years of experience in training, valuing a team-oriented approach.
• A strong communicator in Portuguese and English, able to present to diverse audiences.
• A strategic problem-solver with knowledge of adult learning methodologies.
• A motivated self-starter who can work independently to meet deadlines under pressure.
• Experience in Customer Support and BPOs, eager to apply frontline knowledge to training initiatives.
• Proficient with Google Suite or Microsoft Office; eager to embrace new technologies, data analysis tools, and AI platforms.

We recognize that individuals approach job applications differently. We encourage all aspiring applicants to apply even if they don’t match the job description 100%. For this role, prior experience with training and onboarding and fluency in BOTH Portuguese and English is preferred.

What We Offer You

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and wellbeing, you can thrive in all dimensions of your life. Our flexible benefits program allows you to customize some benefits to fit your needs.

Our benefits include:

• WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more. You can add up to three family members.
• WELLZ: A complete emotional wellbeing program with personalized journeys, including therapy sessions (52 per year) and on-demand content.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE WORK: Hybrid and remote options; home office reimbursement to set up your workspace.
• FLEXIBLE SCHEDULE: Work with leaders to define schedules that align with time zones and personal routines.
• PAID TIME OFF: Vacation accrual, additional days per year up to 5 extra days, and a birthday holiday.
• PAID PARENTAL LEAVE: 100% paid parental leave with extended options and ramp-back for part-time return.
• CAREER GROWTH: Access learning platforms, development roadmaps, internal opportunities, and ongoing feedback.
• CULTURE: A team that breaks boundaries, supports each other, and values diverse perspectives.

Diversity, Equity, and Belonging

Wellhub is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other protected status.

Voluntary Self Identification

Wellhub is committed to a welcoming and inclusive application process. Information collected is anonymous and used to improve diversity and inclusion efforts. This section is optional.