CX - Data Analyst

Concentrix - CA; Fortaleza; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global technology and services leader is seeking a CX & Data Analyst in Fortaleza. The role involves analyzing customer data to derive actionable insights, improving satisfaction and business outcomes. Candidates should have a degree in a relevant field and at least 3 years of experience in data analytics, with strong communication skills. English fluency is required, and knowledge of Portuguese is beneficial. This is a full-time position.

Qualificações

• 3+ years in CX, Insights, or Data Analytics roles.
• Strong Excel skills; experience with visualization tools is a plus.
• Fluent in English; Portuguese beneficial.

Responsabilidades

• Collect, clean & analyze large datasets.
• Conduct qualitative research to gather feedback.
• Create customer journey maps to identify pain points.
• Build dashboards to track CX metrics.
• Present insights and recommendations to stakeholders.

Conhecimentos

Data analysis

Customer experience (CX)

Communication

Qualitative research

Formação académica

Bachelor’s degree in Data, Business, Marketing, Analytics, or similar

Ferramentas

Excel

Power BI

Tableau

Descrição da oferta de emprego

Overview

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World\'s Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Role: We are searching for a talented CX & Data Analyst to help lead a team through transformational projects. This role will work with large clients, interface with internal and external stakeholders, and develop recommendations for improvement. The Senior Analyst should possess an ability to learn new concepts, develop existing skills, and contribute value to strategic client initiatives while taking initiative to help lead teammates through strategic projects.

Job Summary

We’re looking for a CX & Data Analyst who turns raw customer data into actionable insights. You’ll analyze qualitative & quantitative feedback, map customer journeys, and work across teams to improve satisfaction, loyalty, and business outcomes.

Key Responsibilities

• Collect, clean & analyze large datasets (surveys, support tickets, CRM, etc.)
• Conduct qualitative research (interviews, feedback, etc.)
• Create customer journey/process maps to identify pain points & opportunities
• Build dashboards & Excel models to track CX metrics (NPS, CSAT, retention, etc.)
• Present insights & recommendations to stakeholders with clear impact

Qualifications

• Bachelor’s degree in Data, Business, Marketing, Analytics, or similar
• 3+ years in CX, Insights, or Data Analytics roles
• Strong Excel skills; experience with visualization tools (Power BI, Tableau) is a plus
• Good qualitative research & journey-mapping experience
• Excellent communication; able to share findings with non-technical people
• Fluent in English; Portuguese beneficial

#LI-Hybrid #Brazil #Fortaleza #SaoPaulo

Location:

BRA Fortaleza - Rua Goncalves Ledo

Language Requirements:

Time Type:

Full time

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