CX Consultant

Jobgether; Brasil; Remote; BRL 85,000 - 125,000; Full time

Benefits offered by this job

Fully remote work

Fixed-term contract

Exposure to senior management

International collaboration

Job summary

Jobgether is seeking a senior CX Consultant based in Brazil to lead an international transformation project in the construction sector. You will assess processes, map customer journeys, and translate insights into actionable recommendations while engaging senior management and C-level stakeholders.

You will independently manage workstreams, collaborate with an international team, and apply pragmatic consulting methods to deliver sustainable customer experience improvements across complex

Qualifications

• Proven professional experience in CX consulting.
• Strong knowledge of CX design principles and methodologies.
• Experience developing, analyzing, and visualizing customer journeys.
• Expertise in business process analysis and optimization.
• Ability to plan, conduct, and lead interviews with management-level and C-level stakeholders.
• Strong analytical, problem‑solving, and strategic thinking skills.
• Ability to work independently in complex client environments.
• Excellent written and spoken German communication skills.
• Strong stakeholder management and facilitation skills.

Responsibilities

• Plan, conduct, and facilitate stakeholder interviews with senior management and C-level executives.
• Identify, analyze, and visualize customer journeys across complex business processes.
• Develop actionable recommendations to enhance customer experience and interactions.
• Assess existing business processes and identify opportunities for optimization and efficiency.
• Collaborate with an international project team of client-side stakeholders and consultants.
• Independently manage assigned workstreams and deliverables while coordinating with stakeholders.
• Apply pragmatic, hands-on consulting methodologies to develop sustainable solutions.
• Translate insights into clear transformation strategies and initiatives.

Skills

CX consulting

Stakeholder management

Interviewing senior stakeholders

Process analysis

Analytical thinking

German language skills

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Consultant based in Brazil.

We are looking for an experienced Customer Experience (CX) Consultant to contribute to an international transformation project within the construction industry. In this senior-level role, you will assess complex business processes, analyze customer journeys, and identify opportunities to improve the overall customer experience. You will lead interviews with key stakeholders, including senior management and C-level executives, to gather insights and translate them into actionable recommendations. Working closely with an international team of client and consulting professionals, you will independently manage workstreams and drive meaningful project outcomes. This position offers the opportunity to influence customer-centric transformation initiatives through practical, structured, and results-oriented consulting approaches.

Accountabilities

As a CX Consultant, you will take ownership of customer experience analysis and improvement initiatives, working directly with senior stakeholders to develop sustainable solutions.

• Plan, conduct, and facilitate stakeholder interviews, including interviews with senior management and C-level executives.
• Identify, analyze, and visualize customer journeys across complex business processes.
• Develop actionable recommendations to enhance customer experience and improve customer interactions.
• Assess existing business processes and identify opportunities for optimization and increased efficiency.
• Collaborate with an international project team comprising client-side stakeholders and consulting professionals.
• Independently manage assigned workstreams and deliverables while proactively coordinating with relevant stakeholders.
• Apply pragmatic, hands‑on, and results-oriented consulting methodologies to develop sustainable solutions.
• Translate stakeholder insights and analytical findings into clear improvement strategies and transformation initiatives.

Requirements

The ideal candidate is a senior CX professional with strong consulting expertise, excellent stakeholder management capabilities, and the ability to operate independently in demanding client environments.

• Proven professional experience in Customer Experience (CX) consulting.
• Strong knowledge of Customer Experience Design principles and methodologies.
• Demonstrated experience developing, analyzing, and visualizing customer journeys.
• Solid expertise in business process analysis and process optimization.
• Proven ability to plan, conduct, and lead interviews with management-level and C-level stakeholders.
• Strong analytical, problem‑solving, and strategic thinking skills.
• Ability to work independently, confidently, and effectively in complex client environments.
• Excellent written and spoken German communication skills.
• Strong stakeholder management and facilitation skills.

Nice to Have

• Previous experience working on projects within the construction or infrastructure industries.
• Experience collaborating with international stakeholders and multicultural teams.
• Familiarity with pragmatic, hands‑on consulting approaches.
• Background in interdisciplinary transformation or innovation projects.

Benefits

• Fully remote working arrangement.
• Fixed‑term employment contract.
• Opportunity to contribute to an international customer experience and transformation project.
• Direct exposure to senior management and C-level stakeholders.
• Collaboration with an international team of client and consulting professionals.
• Opportunity to influence customer experience strategies and business process improvements.
• Flexible, independent ownership of assigned project workstreams.
• Opportunity to apply and develop expertise in a complex industry environment.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.