CX Analyst - Social Media | English and Spanish Speaker

Gympass; São Paulo; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A wellness technology company is seeking a CX Analyst in São Paulo. This role focuses on providing exceptional customer service through various social media channels and engaging with users to enhance their experience. The ideal candidate should have a background in marketing and strong Spanish and English skills. Join a mission-driven team committed to transforming workplace wellness.

Serviços

Free Gold+ membership for gyms

Complete emotional wellbeing program

Health, dental, and life insurance

Flexible work options

Paid parental leave

Career growth opportunities

Qualificações

• Experience with social media customer service.
• Knowledge of Latin America social media culture.
• Ability to collect and report user feedback.

Responsabilidades

• Manage social media comments and engage with users.
• Keep records of customer interactions in the CRM system.
• Create reports for internal stakeholders.

Conhecimentos

Knowledge of customer support in Social Media

Ability to navigate different channels

Experience with reports and social listening tools

Spanish proficiency

English proficiency

Formação académica

Bachelor’s degree in Marketing, Advertising, Journalism, Public Relations, or related field

Ferramentas

Google Workspace tools

Social Media platforms (Instagram, Twitter, etc.)

Descrição da oferta de emprego

CX Analyst - Social Media | English and Spanish Speaker

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

This position is responsible for providing a best-in-class social media experience to all Wellhub users. This person will guarantee an extremely satisfying customer service on our Social Media channels (such as Instagram, Twitter, LinkedIn, Youtube, TikTok, etc), Review Channels (App store, Google Play Store, Trust Pilot), and Communities (Wellhub Community, Reddit) and support the Social Media CX team in initiatives to create customer‑centric strategies. Our main goal on Wellhub is to make every company a wellness company.

YOUR IMPACT

• Manage the incoming social media comments within our Social Media channels to identify customers’ needs and engage with our users in a meaningful way;
• Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, and take care of the databases;
• Detect brand opportunities and possible crises, and proactively engage in mentions and conversations about Wellhub on social media (social listening);
• Collect and report users' feedback on product and services, bringing learnings and insights to leaders;
• Help us create reports to be shared with internal stakeholders to improve our product;
• Assist in building a cohesive social media strategy to ensure brand relevance and growth in the region;
• Ensure our social media tone of voice, knowledge base, and success metrics are always relevant and up to date;
• Stay up‑to‑date with social media and digital trends to keep Wellhub ahead of its competitors;
• Identify and create playbooks, communications, and other opportunities related to process improvement;
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work‑life wellness.

WHO YOU ARE

• Bachelor’s degree in Marketing, Advertising, Journalism, Public Relations, or related field.
• Knowledge of customer support in Social Media;
• Ability to navigate between different channels and a knowledge of Latin America social media culture;
• Understanding of Social Media, Review Channels, and Community tools, such as Instagram, Twitter, LinkedIn, TikTok, app stores, Google Business, Trustpilot, and Reddit;
• Experience with Google Workspace tools, such as Slides, Docs, and Sheets;
• Experience with reports and social listening tools is a plus;
• Previous experience in Social Media customer service;
• Spanish proficiency; English is a plus.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in customer service and advanced/fluente spanish and english are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

• WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on‑demand content.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.
• PAID TIME OFF: Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
• PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp‑back period to return part‑time while they get settled.
• CAREER GROWTH: Access world‑class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.
• CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn!

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Voluntary Self Identification

• Information collected as part of this survey is anonymous; unrelated to your individual application; and has no bearing on your application; we will not know whether or not you complete this survey;
• We use the data collected in aggregate only to improve our diversity and inclusion efforts.