Customer Trainer Latin America

Intuitive Surgical; Rio de Janeiro; On-site; BRL 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Job summary

Intuitive Surgical is seeking a Customer Trainer to deliver da Vinci System training to surgeons, first assistants, and OR staff across multiple specialties. The role includes developing training programs, executing evaluations, and supporting remote and center-based sessions.

The ideal candidate will be fluent in Portuguese, English and Spanish, possess strong problem-solving and organizational skills, and be willing to travel up to 25%.

Qualifications

• Fluent in Portuguese, English and Spanish.
• High capacity and excellent problem-solving skills.
• Solid organizational skills and ability to operate independently.
• Excellent oral and written communication skills.
• Ability to travel up to 25%.

Responsibilities

• Deliver da Vinci System training at designated training centers and remote centers.
• Lead and support Specialized training programs and Society events.
• Conduct surveys to measure program effectiveness.
• Act as subject matter expert for internal projects (new product development, training material/protocol development, training research).
• Collaborate with Training team to improve existing programs.
• Train sales force for in-services and system skills development with customers.
• Occasional support of the da Vinci System in hospital operating rooms.
• Support system troubleshooting and maintenance at training centers.
• Manage training center logistics, inventory and training calendars.
• Maintain capital equipment and sterilization of instruments and accessories.
• Foster positive relationships between external training center personnel and ISI management.
• Contribute to quarterly goals and develop competency in system technology, applications, OR efficiency, and training methods.

Skills

Portuguese

English

Spanish

Problem solving

Organizational skills

Communication

Travel up to 25%

Team player

Education

Bachelor's degree

Job description

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of the Position: The Customer Trainer will report directly to the Director or Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.

Essential Job Duties

• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
• Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
• Conduct surveys to gather data and measure program effectiveness
• Act as subject matter expert for internal projects, as needed
  • New product development
  • Training material/ protocol development
  • Training research initiatives
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
• Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
• Occasional support of the da Vinci® System in a hospital operating room
• Support da Vinci® Surgical System troubleshooting and maintenance at the training center
• Manage training center logistics, inventory and training calendars
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
• Support positive relationships between external training center personnel and ISI management
• Contribute to the organization’s quarterly goal achievements
• Develop competency in the following:
  • da Vinci® System Technology
  • da Vinci® System applications and advanced technology
  • OR Efficiency
  • Training Pathway process
  • Training/coaching techniques/methodologies

Qualifications

Required Skills and Experience

• Fluent in Portuguese, English and Spanish
• High capacity and excellent problem-solving skills
• Solid organizational skills and ability to operate independently
• Professional work ethic
• Solution oriented
• Excellent oral and written communication skills
• Strong interpersonal skills
• High capacity to learn in a fast-paced environment
• Commitment to self-development
• Ability to work in a team environment
• Ability to be flexible with hours of operation
• Ability to travel up to 25%

Required Education and Training

• Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education
• Note: There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.

Working Conditions

• Ability to sit or stand for multiple hours.
• Ability to lift up to 50 lbs.

Preferred Skills and Experience

• Knowledge of adult learning principles
• Medical-device experience
• Professional Training experience with 4+ years relevant experience.
• Clinical and/or operating room experience

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

This position may be filled at a different job level than listed here depending
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

Shift: Day