Customer Technical Support Manager LATAM

BENEO; São Paulo; Presencial; BRL 120.000 - 180.000; Tempo integral

Resumo da oferta

A leading functional food ingredients company in São Paulo is looking for a Customer Technical Support Manager. This role involves providing technical support and training to customers and sales teams regarding the company's ingredients. Ideal candidates will have a Master's degree, 5 years of experience, and be fluent in Spanish, Portuguese, and English. A competitive salary and attractive benefits are offered.

Serviços

Competitive salary package

Attractive benefits

Collaborative work culture

Purpose-driven company culture

Qualificações

• 5 years of experience in a relevant field.
• Capable to understand scientific language and simplify it.
• Strong in teaching to engage with the audience.

Responsabilidades

• Visit and assess customer needs in collaboration with sales.
• Provide technical information and advice on product applications.
• Conduct technical training for internal and external customers.
• Follow up on projects, ensuring quality and timely delivery.
• Investigate and solve application problems for customers.
• Provide technical help desk support to sales and customers.
• Communicate relevant trends and insights to stakeholders.

Conhecimentos

Spanish

Portuguese

English

Problem solving skills

Organization & planning

Customer oriented

Team Player

Good networker

Formação académica

Master in Engineering

Descrição da oferta de emprego

Customer Technical Support Manager LATAM

Sao Paulo

Permanent

Full-time

We are a global market leader in functional food ingredients for both humans and animals, with production sites in Germany, Belgium, Chile, The Netherlands and Italy. With our worldwide distribution network, we market our ingredients in over 75 countries. BENEO is a member of the Südzucker Group.

Your responsibilities

• Visit, question and challenge potential and existing customers, in collaboration with sales, in order to identify current and future needs.
• Provide technical information and advice to customer inquiries, sales and sales network partners with regards to the use of BENEO ingredients in food applications (presentations, application files, recipes) in line with product line strategy in order to build trust and more understanding of the ingredients.
• Provide technical training on applications and lead technical discussions to internal and external customers in order to keep them updated on BENEO ingredients and share knowledge on information related to the applications.
• Follow up on technical customer meetings and projects, to ensure these are delivered within time, quality objectives and expectations.
• Investigate, analyze and solve application problems at (existing) customers, in order to provide the correct solution and increase client satisfaction.
• Provide technical “help desk” support to the sales organisation and customers through answering technical questions, to ensure sales & the customer are helped in a quick and proficient manner.
• Surface and communicate relevant information to relevant stakeholders (e.g. reporting on new trends and technologies, inputs / ideas for new applications, reporting to Sales / Commercial on independent communications with the customer).

Your Profile

Thinking level and & or Experience required for the role :

• Master (Engineering)
• 5 years of experience

Technical skills (including language(s)) required for the role :

• Spanish, Portuguese and English spoken and written
• Problem solving skills
• Organization & planning
• Highly developed problem solving attitude
• Capable to understand scientific language and break it down in more easy words
• Customer oriented
• Strong in teaching to get into the level needed to address the audience
• Team Player
• Good networker in industry and health professional environment
• Good partner for 3rd party technological work (institutes, universities)
• Diplomatic but decisive
• Initiative
• Responsible

What We Offer

• A dynamic role with diverse responsibilities in a growing and future-oriented business environment
• A competitive salary package complemented by attractive benefits
• An open and collaborative work culture
• A purpose-driven company culture built on strong values and mutual respect